All Systems Operational
Uptime over the past 90 days. View historical uptime.
Vantage EU
Operational
90 days ago
99.96
% uptime
Today
Vantage US
Operational
90 days ago
100.0
% uptime
Today
Vantage AU
Operational
90 days ago
100.0
% uptime
Today
Proof of Identity US
Operational
90 days ago
100.0
% uptime
Today
FlexiCapture Cloud EU
Operational
90 days ago
100.0
% uptime
Today
FlexiCapture Cloud EU2
Operational
90 days ago
100.0
% uptime
Today
FlexiCapture Cloud US
Operational
90 days ago
100.0
% uptime
Today
FlexiCapture Cloud AU
Operational
90 days ago
99.84
% uptime
Today
Timeline US
Operational
90 days ago
100.0
% uptime
Today
Timeline JP
Operational
90 days ago
100.0
% uptime
Today
Timeline EU
Operational
90 days ago
100.0
% uptime
Today
Timeline AU
Operational
90 days ago
100.0
% uptime
Today
SDK Online Licensing Service
Operational
90 days ago
99.52
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Sep 18, 2025
No incidents reported today.
Sep 17, 2025
Resolved -
This incident has been resolved.
Sep 17, 21:50 UTC
Sep 17, 21:50 UTC
Monitoring -
Our system's metrics are showing stable and processing times should have improved. We will continue to monitor the system.
Sep 17, 20:47 UTC
Sep 17, 20:47 UTC
Update -
Our systems remain operational, though some customers may experience slow processing times. We are actively investigating and will provide updates as we work to improve performance.
Sep 17, 17:57 UTC
Sep 17, 17:57 UTC
Investigating -
We have observed performance degradation in FlexiCapture Cloud US. Analysis is currently in progress.
Sep 17, 17:08 UTC
Sep 17, 17:08 UTC
Resolved -
We have implemented a fix, and the system should now be fully operational.
Sep 17, 20:22 UTC
Sep 17, 20:22 UTC
Update -
We are still actively working on the issue. We appreciate your patience.
Sep 17, 19:22 UTC
Sep 17, 19:22 UTC
Identified -
The issue has been identified and we are actively working on fix implementation.
Sep 17, 17:03 UTC
Sep 17, 17:03 UTC
Update -
The investigation for the fix is still in progress.
Sep 17, 11:43 UTC
Sep 17, 11:43 UTC
Update -
We have restarted the related services. However, it is not solving the issue and deeper investigation is in progress.
Sep 17, 10:51 UTC
Sep 17, 10:51 UTC
Update -
We are continuing to investigate this issue.
Sep 17, 10:03 UTC
Sep 17, 10:03 UTC
Investigating -
We are currently investigating reports from customers across multiple products experiencing issues with applications that use our online licensing service. Affected applications may display a “Failed to communicate with the online licensing service” error. Our team is working to identify the root cause and restore normal service as quickly as possible.
Sep 17, 10:00 UTC
Sep 17, 10:00 UTC
Resolved -
Closing the status page as the operations are back to normal.
Sep 17, 07:26 UTC
Sep 17, 07:26 UTC
Update -
The queue in FlexiCapture Cloud AU is under control, and document processing performance has stabilized. I will update here in case if I see any more fluctuations.
Sep 17, 05:06 UTC
Sep 17, 05:06 UTC
Monitoring -
Pending tasks in FlexiCapture Cloud AU are decreasing, and document processing performance is improving. Our team continues to monitor the situation closely and will provide an update once operations are fully back to normal. Based on the current pace, we expect the pending queue to be cleared within the next 30 minutes.
In parallel, investigation into the underlying cause is in progress. We will share further details as soon as they are available.
Sep 17, 04:57 UTC
In parallel, investigation into the underlying cause is in progress. We will share further details as soon as they are available.
Sep 17, 04:57 UTC
Investigating -
We are currently investigating an issue with an increase in pending tasks in FlexiCapture Cloud AU, which is causing slowdowns in document processing. Our Infrastructure/SRE team is actively working on this.
Next Update: Within 15 minutes.
Sep 17, 04:36 UTC
Next Update: Within 15 minutes.
Sep 17, 04:36 UTC
Sep 16, 2025
Resolved -
This incident has been resolved.
Sep 16, 23:25 UTC
Sep 16, 23:25 UTC
Monitoring -
We have implemented several measures which have improved the system's performance. All metrics are within the normal limits and we will continue to monitor the situation.
Sep 16, 21:58 UTC
Sep 16, 21:58 UTC
Investigating -
We are still getting reports of performance degradation. We are actively investigating the situation and will provide updates as soon as available.
Sep 16, 17:00 UTC
Sep 16, 17:00 UTC
Identified -
We have implemented a fix which should improve the system's performance. We are monitoring the situation closely.
Sep 16, 15:18 UTC
Sep 16, 15:18 UTC
Investigating -
We have observed performance degradation in FlexiCapture Cloud US. Analysis is currently in progress.
Sep 16, 14:32 UTC
Sep 16, 14:32 UTC
Sep 15, 2025
No incidents reported.
Sep 14, 2025
No incidents reported.
Sep 13, 2025
Completed -
The scheduled maintenance has been completed.
Sep 13, 10:00 UTC
Sep 13, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 04:00 UTC
Sep 13, 04:00 UTC
Scheduled -
A service update for ABBYY Timeline in the US Cloud is scheduled for Sep 13th 12:00 AM EST.
No downtime is expected. However, we recommend avoiding the use of ABBYY Timeline during the maintenance window.
This update focuses on maintaining security, reliability, and compliance, along with improvements for managing large data projects.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Sep 12, 07:33 UTC
No downtime is expected. However, we recommend avoiding the use of ABBYY Timeline during the maintenance window.
This update focuses on maintaining security, reliability, and compliance, along with improvements for managing large data projects.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Sep 12, 07:33 UTC
Completed -
The scheduled maintenance has been completed.
Sep 13, 08:00 UTC
Sep 13, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 02:00 UTC
Sep 13, 02:00 UTC
Scheduled -
A service update for ABBYY Timeline in the EU Cloud is scheduled for Sep 13th 04:00 AM CSET.
No downtime is expected. However, we recommend avoiding the use of ABBYY Timeline during the maintenance window.
This update focuses on maintaining security, reliability, and compliance, along with improvements for managing large data projects.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
Team Abbyy.
Sep 12, 07:30 UTC
No downtime is expected. However, we recommend avoiding the use of ABBYY Timeline during the maintenance window.
This update focuses on maintaining security, reliability, and compliance, along with improvements for managing large data projects.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
Team Abbyy.
Sep 12, 07:30 UTC
Sep 12, 2025
Completed -
The scheduled maintenance has been completed.
Sep 12, 21:00 UTC
Sep 12, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 15:00 UTC
Sep 12, 15:00 UTC
Scheduled -
A service update for ABBYY Timeline in the JP Cloud is scheduled for Sep 13, 12:00 AM JST.
No downtime is expected. However, we recommend avoiding the use of ABBYY Timeline during the maintenance window.
This update focuses on maintaining security, reliability, and compliance, along with improvements for managing large data projects.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
Team Abbyy.
Sep 12, 07:24 UTC
No downtime is expected. However, we recommend avoiding the use of ABBYY Timeline during the maintenance window.
This update focuses on maintaining security, reliability, and compliance, along with improvements for managing large data projects.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
Team Abbyy.
Sep 12, 07:24 UTC
Completed -
The scheduled maintenance has been completed.
Sep 12, 20:00 UTC
Sep 12, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 14:00 UTC
Sep 12, 14:00 UTC
Scheduled -
A service update for ABBYY Timeline in the AU Cloud is scheduled for Saturday, Sep 13, 12:00 AM AEST
No downtime is expected. However, we recommend avoiding the use of ABBYY Timeline during the maintenance window.
This update focuses on maintaining security, reliability, and compliance, along with improvements for managing large data projects.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
Team Abbyy.
Sep 12, 07:19 UTC
No downtime is expected. However, we recommend avoiding the use of ABBYY Timeline during the maintenance window.
This update focuses on maintaining security, reliability, and compliance, along with improvements for managing large data projects.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
Team Abbyy.
Sep 12, 07:19 UTC
Sep 11, 2025
No incidents reported.
Sep 10, 2025
Resolved -
This incident has been resolved.
Sep 10, 21:00 UTC
Sep 10, 21:00 UTC
Monitoring -
We are aware that our cloud provider is currently experiencing issues, which may impact some of our services. Our team is closely monitoring the situation and working to minimize any potential disruption. We’ll share updates here as soon as more information becomes available. Thank you for your patience.
Sep 10, 18:39 UTC
Sep 10, 18:39 UTC
Investigating -
We have observed performance degradation in FlexiCapture Cloud US. Analysis is currently in progress.
Sep 10, 16:36 UTC
Sep 10, 16:36 UTC
Sep 9, 2025
No incidents reported.
Sep 8, 2025
No incidents reported.
Sep 7, 2025
No incidents reported.
Sep 6, 2025
No incidents reported.
Sep 5, 2025
Resolved -
This incident has been resolved.
Sep 5, 17:53 UTC
Sep 5, 17:53 UTC
Update -
We are continuing to monitor for any further issues.
Sep 5, 07:59 UTC
Sep 5, 07:59 UTC
Monitoring -
The performance metrics are showing no signs of critical degradation. We are actively monitoring the environment to ensure full resolution.
Sep 5, 04:58 UTC
Sep 5, 04:58 UTC
Update -
We are still observing the issue.
Operations teams continues working to resolve it. We will update the status within 30 minutes or as soon as more information becomes available.
Sep 5, 02:12 UTC
Operations teams continues working to resolve it. We will update the status within 30 minutes or as soon as more information becomes available.
Sep 5, 02:12 UTC
Update -
We are still observing the issue.
Operations teams continues working to resolve it. We will update the status within 30 minutes or as soon as more information becomes available.
Sep 5, 00:11 UTC
Operations teams continues working to resolve it. We will update the status within 30 minutes or as soon as more information becomes available.
Sep 5, 00:11 UTC
Update -
We are still observing the issue.
Operations teams continues working to resolve it. We will update the status within 1 hour or as soon as more information becomes available.
Sep 4, 22:25 UTC
Operations teams continues working to resolve it. We will update the status within 1 hour or as soon as more information becomes available.
Sep 4, 22:25 UTC
Update -
We are still observing the issue.
Operations teams continues working to resolve it. We will update the status within 1 hour or as soon as more information becomes available.
Sep 4, 20:54 UTC
Operations teams continues working to resolve it. We will update the status within 1 hour or as soon as more information becomes available.
Sep 4, 20:54 UTC
Investigating -
We are observing a slowdown in ABBYY Vantage US service.
Operations teams are actively working to resolve the issue. We expect to provide another update within 30 min or as soon as more information becomes available.
Sep 4, 19:46 UTC
Operations teams are actively working to resolve the issue. We expect to provide another update within 30 min or as soon as more information becomes available.
Sep 4, 19:46 UTC
Sep 4, 2025