FlexiCapture Cloud AU - Increase in pending tasks, delayed processing
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 02, 2025 - 08:24 UTC
Investigating - We are currently investigating instability in the FlexiCapture Australia environment. The pending task queue has been fluctuating — at times increasing, then decreasing, and rising again — rather than remaining stable. Customers may also experience slowness while processing the documents and also running Check Rules during the verification stage.

Due to the ongoing instability and customer impact, we have increased the severity of this incident to Major.

Our SRE team has worked on resource scaling and verification station checks, and our development team is actively investigating to determine whether recent release changes may be contributing. This remains our highest priority, and we will continue to provide updates as we work toward full stabilisation.

We appreciate your patience and understanding.
Sep 02, 2025 - 07:22 UTC
Update - The backlog of pending tasks has continued to decrease and has been consistently below 100 for the past 30 minutes. Processing is stable, and no significant delays are expected. We are continuing to monitor closely.
Sep 02, 2025 - 05:20 UTC
Update - We are continuing to monitor for any further issues.
Sep 02, 2025 - 04:26 UTC
Update - We are continuing to monitor for any further issues.
Sep 02, 2025 - 04:05 UTC
Monitoring - Our monitoring shows that while new tasks continue to enter the system, the backlog is being processed at the same time. The queue is stabilising, with a cap of around 400 pending tasks. This means the system is keeping up with the inflow, so you should not experience significant slowness in processing. Performance should remain steady as the backlog clears.
Sep 02, 2025 - 04:05 UTC
Investigating - Dear Customer,

We would like to inform you that we are currently experiencing a minor increase in pending tasks within FlexiCapture Australia.

While documents are continuing to process, you might experience slight delays in completion. Please be assured that we are actively checking the system and working towards recovery.

Thanks,
Team Abbyy.
Sep 02, 2025 - 03:38 UTC
Uptime over the past 90 days. View historical uptime.
Vantage EU Operational
90 days ago
99.96 % uptime
Today
Vantage US Operational
90 days ago
100.0 % uptime
Today
Vantage AU Operational
90 days ago
100.0 % uptime
Today
Proof of Identity US Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud EU Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud EU2 Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud US Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud AU Operational
90 days ago
99.84 % uptime
Today
Timeline US Operational
90 days ago
100.0 % uptime
Today
Timeline JP Operational
90 days ago
100.0 % uptime
Today
Timeline EU Operational
90 days ago
100.0 % uptime
Today
Timeline AU Operational
90 days ago
100.0 % uptime
Today
SDK Online Licensing Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

FlexiCapture Cloud US Version 12 Release 4 Update 4 – Scheduled Maintenance Sept 3, 2025 Sep 3, 2025 03:00-11:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 2025 - 15:25 UTC
Scheduled - Dear Customer,

The update of ABBYY FlexiCapture, in the US Cloud to Version 12 Release 4 Update 4, is planned  for  Wednesday, Sept 3, 2025, 03:00 UTC/ Sept 2, 2025 23:00 EST.

During the update, access to ABBYY FlexiCapture Cloud will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged. No action is required on your part.

Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.

This release includes important vulnerability issues fixes across the Desktop, Web, and Web services components of FlexiCapture Cloud and Customer Bugfixes.

For further details, please refer to the Release Notes
https://global.abbyy.com/hubfs/documents/other/FC12R4U4%20-%20Pen%20Test_Release%20Notes.pdf

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
Aug 18, 2025 - 15:24 UTC
Sep 2, 2025

Unresolved incident: FlexiCapture Cloud AU - Increase in pending tasks, delayed processing.

Sep 1, 2025
FlexiCapture Cloud AU - Increase in pending tasks
Resolved - Dear Customer,

The earlier increase in pending tasks has been resolved, and the situation is now fully under control. Both processing and queues are operating normally.

Thank you for your patience.

Thanks,
Team Abbyy.
Sep 1, 04:16 UTC
Update - Dear Customer,

We are pleased to inform you that the number of pending tasks in FlexiCapture Australia has decreased and is now below 100. In addition, the ICaaS queue has also shown a dip, indicating improvement across the system.

Based on current observations, the situation should return to normal shortly. We will continue to monitor closely and keep you updated as needed.

Thanks,
Team Abbyy.
Sep 1, 03:31 UTC
Investigating - Dear Customer,

We would like to inform you that we are currently observing a minor increase in pending tasks within FlexiCapture Australia. At present, the volume remains below 300 tasks, which is within expected thresholds.

While documents are continuing to process, you might experience slight delays in completion. Please be assured that we are actively checking the system and working towards recovery.

Thanks,
Abbyy Team.
Sep 1, 03:02 UTC
Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
FlexiCapture Cloud AU Version 12 Release 4 Update 4 – Scheduled Maintenance Aug 29, 2025
Completed - The scheduled maintenance has been completed.
Aug 29, 21:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 11:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 15:18 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 15:17 UTC
Scheduled - Dear Customer,

The update of ABBYY FlexiCapture, in the AU Cloud to Version 12 Release 4 Update 4, is planned  for Friday, Aug 29, 2025, 11:00 AM UTC/08:30 PM AEST.

During the update, access to ABBYY FlexiCapture Cloud will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged. No action is required on your part.

Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.

This release includes important vulnerability issues fixes across the Desktop, Web, and Web services components of FlexiCapture Cloud and Customer Bugfixes.

For further details, please refer to the Release Notes
https://global.abbyy.com/hubfs/documents/other/FC12R4U4%20-%20Pen%20Test_Release%20Notes.pdf

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
Aug 29, 11:00 UTC
Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025
FlexCapture Cloud US - Performance Degradation
Resolved - The issue has been fully resolved, and we have not observed any further reoccurrences. Thank you for your patience and understanding while we worked to restore normal operations.
Aug 25, 17:37 UTC
Monitoring - We have applied a fix and processing times should be stabilized. We are closely monitoring the situation.
Aug 25, 15:32 UTC
Investigating - We have observed performance degradation in FlexCapture Cloud US. You may experience slowness in document processing times. We are actively investigating the issue for a resolution and will keep you informed of any significant developments.
Aug 25, 14:53 UTC
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
ABBYY FlexiCapture EU2 Update to Version 12 Release 4 Update 4 - Aug 21, 2025
Completed - The scheduled maintenance has been completed.
Aug 22, 22:57 UTC
Verifying - We have implemented a permanent solution for ICaaS and documents are processing successfully. QA is now resuming.
Aug 22, 19:35 UTC
Update - We have found a temporary solution for ICaaS and documents are able to be processed. We are working on a permanent solution and will share when it’s completed.
Aug 22, 18:14 UTC
Update - We are actively troubleshooting ICaaS. We will share new updates as soon as available. Thank you for your patience and support.
Aug 22, 17:47 UTC
Update - We have identified two issues during our testing:

OAuth issue (Email Ingestion): The OAuth token, which is used in the process of email ingestion, was causing issues. A fix has been implemented, and we will be able to fully verify it after the next token refresh, which occurs within an hour.

Verify button issue (ICaaS): The Verify button is not working in ICaaS. Our team is actively working on a fix, though this may take longer to troubleshoot and resolve.

Apart from these two items, no other issues have been identified. We are also closely monitoring the customer channel to ensure no new issues surface.

Thank you for your patience and continued support during this release process.
Aug 22, 12:23 UTC
Update - Deployment is completed and QA is in progress. Core FlexiCapture functionality is working as expected, but iCaaS is encountering issues and may not be available. Our team is monitoring the situation and actively investigating for a solution for iCaaS. Thank you for your patience.
Aug 22, 05:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 07:33 UTC
Scheduled - Dear Customer,

The update of ABBYY FlexiCapture, in the EU2 Cloud to Version 12 Release 4 Update 4, is planned for Thursday, Aug 21, 2025, 18:30 UTC / 20:30 CET.

During the update, access to ABBYY FlexiCapture Cloud will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged. No action is required on your part.

Service reliability is a top priority for ABBYY; therefore, we are continuously working on improving our systems.

This release includes important vulnerability issues fixes across the Desktop, Web, and Web services components of FlexiCapture Cloud and Customer Bugfixes.

For further details, please refer to the Release Notes
https://global.abbyy.com/hubfs/documents/other/FC12R4U4%20-%20Pen%20Test_Release%20Notes.pdf

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Aug 18, 15:03 UTC
Aug 21, 2025
Aug 20, 2025
FlexiCapture - EU | Degraded Performance: Message Processing Delay
Resolved - Resolved: A permanent fix has been implemented and issue has now resolved.
Aug 20, 16:35 UTC
Monitoring - Update: Processing times have stabilized and we are monitoring the situation.
Aug 20, 15:58 UTC
Update - Users are reporting that processing times have improved. We are actively working to fully resolve the issue and implement a permanent fix. Thank you for your patience.
Aug 20, 15:06 UTC
Update - Update: A temporary solution has been applied and processing times have decreased. We'll share further updates on progress as soon as available.
Aug 20, 14:07 UTC
Update - Update: The issue is ongoing and we are working in restoring normal performance. We'll share updates as soon available. Thank you for your patience.
Aug 20, 12:23 UTC
Update - Update: The issue has our full attention, and an investigation is actively in progress. We will continue to share updates as we work toward restoring normal performance.
Aug 20, 09:25 UTC
Update - In addition to the ongoing slowness in FlexiCapture EU, we are also observing errors in the Event Viewer logs. Troubleshooting is currently in progress, and we’ll share further updates as soon as available.
Aug 20, 08:46 UTC
Investigating - We are currently observing slowness in FlexiCapture EU. While the system remains operational, you may experience slower-than-usual message processing during this time. Our engineering team is closely monitoring the situation and actively working to restore processing speeds to normal levels. We will continue to keep you informed of any significant developments.

Thank you for your understanding.
Aug 20, 08:08 UTC
Aug 19, 2025
FlexiCapture Cloud EU Version 12 Release 4 Update 4 – Scheduled Maintenance Aug 18, 2025
Postmortem - Read details
Aug 19, 16:56 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 11:45 UTC
Scheduled - As part of our testing for FlexiCapture Cloud EU (Version 12 Release 4 Update 4), we identified two issues and would like to share the current status:

OAuth issue (Email Ingestion): The OAuth token, which is used in the process of email ingestion, was causing issues. A fix has been implemented, and we will be able to fully verify it after the next token refresh, which occurs within an hour.

Verify button issue (ICaaS): The Verify button is not working in ICaaS. Our team is actively working on a fix, though this may take longer to troubleshoot and resolve.

Apart from these two items, testing has been successfully completed and no other issues have been identified. We are also closely monitoring the customer channel to ensure no new issues surface.

Thank you for your patience and continued support during this release process.
Aug 19, 11:45 UTC
Update - The deployment of the latest release is now complete, and documents are being processed as expected. Our testing team is currently conducting extensive validation to ensure everything is working smoothly.

We will provide another update once testing is fully completed.
Aug 19, 08:41 UTC
Update - The deployment is complete. Some servers are currently experiencing login issues; however, two application servers are healthy and fully operational. We have successfully tested document processing on these healthy servers, and everything is working as expected.

Our team is actively working to resolve the issues with the remaining servers, and we will keep you updated as progress continues.
Aug 19, 07:27 UTC
Update - We are still actively troubleshooting the issue following the planned release of FlexiCapture Cloud EU (Version 12 Release 4 Update 4). Our engineering teams are investigating with the highest priority to restore service as quickly as possible.

We will continue to share updates here as progress is made.
Aug 19, 06:44 UTC
Update - Dear Customer,

We are currently experiencing issues following the planned release of FlexiCapture Cloud EU (Version 12 Release 4 Update 4). Attempts to apply a fix and perform a rollback were unsuccessful, and service remains degraded.

Our engineering teams are actively working to restore service. A resolution timeline is still being determined, and we will provide further updates as soon as more information is available.

Best regards,
The ABBYY Team
Aug 19, 05:19 UTC
Update - Dear Customer,

During our latest deployment, we identified some issues that could impact stability. To ensure the best experience, we have initiated a rollback to the previous stable version.

The rollback is currently in progress, and we will keep you informed with further updates as we move forward. We are committed to resolving this swiftly and appreciate your patience and understanding.

Thank you for your continued trust.

Best regards,
The ABBYY Team
Aug 19, 01:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 19:00 UTC
Scheduled - Dear Customer,

The update of ABBYY FlexiCapture, in the EU Cloud to Version 12 Release 4 Update 4, is planned for Monday, Aug 18, 2025, 07:00 PM UTC.

During the update, access to ABBYY FlexiCapture Cloud will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged. No action is required on your part.

Service reliability is a top priority for ABBYY; therefore, we are continuously working on improving our systems.

This release includes important vulnerability issues fixes across the Desktop, Web, and Web services components of FlexiCapture Cloud and Customer Bugfixes.

For further details, please refer to the Release Notes
https://global.abbyy.com/hubfs/documents/other/FC12R4U4%20-%20Pen%20Test_Release%20Notes.pdf

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
Aug 13, 11:24 UTC
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