ABBYY Status

Jul 9, 2026

ABBYY Vantage 3 Cloud EU - Scheduled Maintenance and Upgrade

Completed - The scheduled maintenance has been completed.
Jul 9, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 19:00 UTC

Scheduled - Dear Customer,

ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud EU.

Scheduled time:
Start: 19:00 UTC on July 8 / 21:00 CEST on July 8
End: 03:00 UTC on July 9 / 05:00 CEST on July 9

During this maintenance window, ABBYY Vantage 3 Cloud EU will be temporarily unavailable while the upgrade is completed.

Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
Jun 26, 02:37 UTC

Jul 8, 2026

Vantage AU - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jul 8, 15:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 14:40 UTC

Scheduled - We will be performing emergency maintenance on the ABBYY Vantage 3 AU environment to complete required service updates and maintain platform stability.

The maintenance window is scheduled to begin at 14:40 UTC on July 8 and end at 15:40 UTC on July 8. This corresponds to 12:40 AM – 1:40 AM AEST on July 9.

During this window, we recommend avoiding the submission or processing of new transactions where possible. Transactions submitted during the maintenance window may process slowly or fail. Users may also experience brief delays or intermittent slowness when accessing or working in Manual Review.

We apologize for the short notice and for any disruption this may cause.
Jul 8, 14:28 UTC

ABBYY Vantage 3 Cloud US - Scheduled Maintenance and Upgrade

Completed - The scheduled maintenance has been completed.
Jul 8, 08:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 02:00 UTC

Scheduled - Dear Customer,

ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud US.

Scheduled time:
Start: 02:00 UTC on July 8 / 22:00 EDT on July 7
End: 10:00 UTC on July 8 / 06:00 EDT on July 8

During this maintenance window, ABBYY Vantage 3 Cloud US will be temporarily unavailable while the upgrade is completed.

Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
Jun 26, 02:31 UTC

Jul 7, 2026

ABBYY Vantage 3 Cloud AU - Scheduled Maintenance and Upgrade

Completed - The scheduled maintenance has been completed.
Jul 7, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 10:00 UTC

Scheduled - Dear Customer,

ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud AU.

Scheduled time:
Start: 10:00 UTC on July 7 / 20:00 AEST on July 7
End: 18:00 UTC on July 7 / 04:00 AEST on July 8

During this maintenance window, ABBYY Vantage 3 Cloud AU will be temporarily unavailable while the upgrade is completed.

Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
Jun 26, 02:22 UTC

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

Vantage 3 US - Processing Delays

Resolved - The infrastructure issue affecting ABBYY Vantage 3 US has been resolved following corrective actions completed by our cloud provider.

ABBYY has validated that platform services are operating normally, and we have monitored the environment to confirm stability. Processing performance has returned to expected levels, and the intermittent platform errors observed during the incident are no longer occurring.

We appreciate your patience while we worked with our cloud provider to restore service and apologize for the disruption this incident caused.

If you continue to experience issues that you believe are related to this incident, please contact ABBYY Support for assistance.
Jul 4, 19:03 UTC

Monitoring - Our cloud provider has completed the required remediation actions, and document processing performance in the Vantage 3 US region has returned to expected levels.

Transactions are now processing normally, and any remaining backlog is continuing to clear. ABBYY Engineering and Cloud Operations teams are monitoring the environment closely to confirm continued stability.

We will keep this incident in a monitoring state and provide another update if any additional issues are observed.
Jul 4, 16:33 UTC

Identified - We are currently investigating reports of delayed document processing in the Vantage 3 US region.

Some transactions may remain in a processing state longer than expected, and users may experience delays as documents move through the workflow or load in Manual Review.

We have identified that the delays are related to an unusual increase in processing load, which is exceeding the currently available resources.

Our Engineering and Cloud Operations teams are actively working to increase available capacity and restore normal processing performance. Customers may continue to experience delays while transactions are processed and the backlog is reduced.

We will provide another update as soon as additional progress has been made.
Jul 4, 14:16 UTC

Jul 3, 2026

Vantage 3 US - Platform Errors

Resolved - The infrastructure issue affecting ABBYY Vantage 3 US has been resolved following corrective actions completed by our cloud provider.

ABBYY has validated that platform services are operating normally, and we have monitored the environment to confirm stability. Processing performance has returned to expected levels, and the intermittent platform errors observed during the incident are no longer occurring.

We appreciate your patience while we worked with our cloud provider to restore service and apologize for the disruption this incident caused.

If you continue to experience issues that you believe are related to this incident, please contact ABBYY Support for assistance.
Jul 3, 20:01 UTC

Monitoring - Our cloud provider has completed the corrective actions to resolve the underlying infrastructure issue affecting ABBYY Vantage 3 US.

ABBYY teams are now validating recovery and closely monitoring the environment.
Jul 3, 19:14 UTC

Update - Our cloud provider is actively working to resolve the underlying infrastructure issue. ABBYY teams remain engaged with the provider, are monitoring the environment, and will validate recovery once remediation is completed.

Customers may continue to experience intermittent platform errors and elevated processing times until the cloud provider completes the required corrective actions.

We apologize for the disruption and will provide another update within the next 90 minutes, or sooner if additional information becomes available.
Jul 3, 18:28 UTC

Identified - We have identified the issue as being related to a cloud provider scaling activity that did not complete as expected.

Our team is actively working with the cloud provider to resolve the issue and restore normal processing performance. We are continuing to monitor the environment closely while remediation work is underway.

We understand the impact this may have on your operations and apologize for the disruption. We will provide another update within the next 90 minutes, or sooner if additional information becomes available.
Jul 3, 17:02 UTC

Investigating - Investigating - We are currently investigating issues affecting ABBYY Vantage 3.0 in the US region.

One reported symptom is related to catalogs, including intermittent errors when accessing or creating catalogs and catalog lookups not appearing or functioning as expected.

Our teams are actively reviewing the issue and working to identify the cause. We will provide another update within the next 60 minutes, or sooner if additional information becomes available.
Jul 3, 15:54 UTC

Jul 2, 2026

Vantage 3 US - Elevated Processing Times

Resolved - The issue causing elevated transaction processing times in Vantage 3 US has been resolved.

The root cause was identified as a bug in the scaling configuration, which has now been corrected. Transaction processing performance has returned to normal, and we are continuing to monitor the environment to ensure stability.

We apologize for the disruption and appreciate your patience while our team worked to resolve the issue.
Jul 2, 21:11 UTC

Identified - We are currently seeing elevated transaction processing times for Vantage 3 US and are actively working on a fix.

We understand the impact this may have on your operations and apologize for the disruption. We will provide another update within the next 90 minutes, or sooner if additional information becomes available.
Jul 2, 20:36 UTC

Jul 1, 2026

No incidents reported.

Jun 30, 2026

Vantage 3 EU - Processing Delays

Resolved - The required infrastructure scaling activities have been completed, and document processing is operating as expected. We have monitored the environment for several business days without the issue returning. Based on this continued stability, we are marking this incident as resolved.

Customers who still have stuck transactions from last week’s incident, or who are continuing to experience Manual Review issues related to last week’s incident, should create a support ticket with ABBYY Support for assistance:
https://support.abbyy.com/hc/en-us/requests/new
Jun 30, 17:40 UTC

Identified - We have identified that some transactions became stuck in a processing state during the incident. This issue is affecting both the Vantage 3 EU and US regions, although it is currently more prevalent in the US region.

Document processing performance has improved; however, infrastructure scaling efforts with our cloud provider are still ongoing. Our cloud provider has estimated that these scaling activities will be completed this weekend. Until those activities are complete, some transactions may continue to become stuck or remain in processing longer than expected. Users may also experience intermittent failures when attempting to open documents in Manual Review.

Our Engineering and Cloud Operations teams continue to work with our cloud provider to complete the required scaling activities and reduce customer impact. We will provide additional guidance in future updates on how customers should proceed with transactions that remain stuck.

We will continue to provide updates as additional progress is made.
Jun 25, 17:58 UTC

Monitoring - Performance has returned to normal, and document processing is operating as expected. We will continue to closely monitor the platform to ensure stability and will provide further updates if needed.
Jun 25, 10:48 UTC

Update - We are actively working with our cloud provider on infrastructure changes to address the ongoing performance degradation.

We continue to monitor the platform closely and will provide further updates as progress is made.

Next Update: 11 AM UTC
Jun 25, 08:14 UTC

Update - We are continuing to work on the fix, and we will keep you posted as and when we have further updates.

Next Update will be at 8:00 AM UTC.
Jun 25, 05:55 UTC

Update - We continue to work with our cloud provider to scale additional resources. This process is taking longer than expected due to resource constraints reported by the provider, and we have been advised that scaling efforts may continue through the weekend. In parallel, we are performing optimizations within the existing environment to help reduce customer impact as much as possible.

During this time, some transactions may remain in a processing state longer than expected, and users may also experience delays or errors when attempting to open documents in Manual Review.

We understand how important timely processing and access to Manual Review are to our customers’ operations, and we are treating this issue with urgency. We will continue to provide updates as meaningful progress is made.
Jun 25, 00:17 UTC

Update - Our Engineering and Cloud Operations teams continue to work on increasing available capacity in the Vantage 3 EU region.

We are also working with our cloud provider to investigate challenges with scaling the environment. At this time, customers may continue to experience delayed document processing, with some transactions remaining in a processing state longer than expected. Users may also experience delays as documents move through the workflow or load in Manual Review.

We will provide another update as soon as additional progress has been made.
Jun 24, 19:25 UTC

Identified - We have identified that the processing delays in the Vantage 3 EU region are related to an unusual increase in load that is overwhelming the available processing resources.

Our engineering and cloud operations teams are actively working to increase available resources and restore normal processing performance. Customers may continue to experience delays while transactions are processed and the backlog is reduced.
We will provide another update as soon as additional progress has been made.
Jun 24, 16:23 UTC

Investigating - We are currently investigating reports of delayed document processing in the Vantage 3 EU region. Some transactions may remain in a processing state longer than expected, and users may experience delays when documents are moving through the workflow or loading in Manual Review.

Our engineering and cloud operations teams are actively reviewing the affected services and processing queues. We will provide an update as soon as more information is available.

We apologize for the disruption and appreciate your patience while we work to restore normal processing performance.
Jun 24, 15:27 UTC

Vantage 3 US - Processing Delays

Resolved - The required infrastructure scaling activities have been completed and document processing is operating as expected. We have monitored the environment for several business days without the issue returning. Based on this continued stability, we are marking this incident as resolved.

Customers who still have stuck transactions from last week’s incident, or who are continuing to experience Manual Review issues related to last week’s incident, should create a support ticket with ABBYY Support for assistance:
https://support.abbyy.com/hc/en-us/requests/new
Jun 30, 17:40 UTC

Monitoring - Our cloud provider has successfully completed the required scaling activities, and performance has returned to normal in the ABBYY Vantage 3 US region. Document processing is operating as expected.

We will continue to closely monitor the platform to ensure stability and will provide further updates if needed.

Customers experiencing stuck transactions and/or Manual Review issues will need to reprocess the affected transactions.

If assistance is needed with reprocessing stuck transactions, please create a ticket with ABBYY Support using the following link: https://support.abbyy.com/hc/en-us/requests/new
Jun 26, 16:38 UTC

Identified - We have identified that some transactions became stuck in a processing state during the incident. This issue is affecting both the Vantage 3 EU and US regions, although it is currently more prevalent in the US region.

Document processing performance has improved; however, infrastructure scaling efforts with our cloud provider are still ongoing. Our cloud provider has estimated that these scaling activities will be completed this weekend. Until those activities are complete, some transactions may continue to become stuck or remain in processing longer than expected. Users may also experience intermittent failures when attempting to open documents in Manual Review.

Our Engineering and Cloud Operations teams continue to work with our cloud provider to complete the required scaling activities and reduce customer impact. We will provide additional guidance in future updates on how customers should proceed with transactions that remain stuck.

We will continue to provide updates as additional progress is made.
Jun 25, 17:58 UTC

Monitoring - Performance has returned to normal, and document processing is operating as expected. We will continue to closely monitor the platform to ensure stability and will provide further updates if needed.
Jun 25, 10:48 UTC

Update - We are actively working with our cloud provider on infrastructure changes to address the ongoing performance degradation.

We continue to monitor the platform closely and will provide further updates as progress is made.

Next Update: 11 AM UTC
Jun 25, 08:13 UTC

Update - We are continuing to work on the fix, and we will keep you posted as and when we have further updates.

Next Update will be at 8:00 AM UTC.
Jun 25, 05:55 UTC

Identified - Our Engineering and Cloud Operations teams continue to work on increasing available capacity in the Vantage 3 US region.

We are also working with our cloud provider to investigate challenges with scaling the environment. At this time, customers may continue to experience delayed document processing, with some transactions remaining in a processing state longer than expected. Users may also experience delays as documents move through the workflow or load in Manual Review.

We will provide another update as soon as additional progress has been made.
Jun 24, 19:26 UTC

Investigating - We are currently investigating reports of delayed document processing in the Vantage 3 US region.

Some transactions may remain in a processing state longer than expected, and users may experience delays as documents move through the workflow or load in Manual Review.

We have identified that the delays are related to an unusual increase in processing load, which is exceeding the currently available resources.

Our Engineering and Cloud Operations teams are actively working to increase available capacity and restore normal processing performance. Customers may continue to experience delays while transactions are processed and the backlog is reduced.
We will provide another update as soon as additional progress has been made.
Jun 24, 16:24 UTC

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

Vantage 3 EU - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jun 27, 15:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 14:00 UTC

Scheduled - We are performing emergency maintenance on the ABBYY Vantage 3 EU environment to address performance degradation affecting transaction processing times.

The maintenance window is scheduled to begin at 14:00 UTC on June 27 and end at 15:00 UTC on June 27. This corresponds to 4:00 PM – 5:00 PM CEST on June 27.

During this window, we recommend avoiding the submission or processing of new transactions where possible. Transactions submitted during the maintenance window may process slowly or fail. Users may also experience brief delays or intermittent slowness when accessing or working in Manual Review.

Our team will be monitoring the environment closely throughout the maintenance activity and will provide further updates if there is any customer impact.
Jun 26, 14:31 UTC

Jun 26, 2026

Vantage 3 US - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jun 26, 00:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 00:00 UTC

Scheduled - We are performing emergency maintenance on the ABBYY Vantage 3 US environment to address performance degradation affecting transaction processing times.

The maintenance window is scheduled to begin at 5:00 PM PDT on June 25 and end at 6:00 PM PDT on June 25. This corresponds to 12:00 AM – 1:00 AM UTC on June 26.

During this window, we recommend avoiding the submission or processing of new transactions where possible. Transactions submitted during the maintenance window may process slowly or fail. Users may also experience brief delays or intermittent slowness when accessing or working in Manual Review.

Our team will be monitoring the environment closely throughout the maintenance activity and will provide further updates if there is any customer impact.
Jun 25, 23:11 UTC

Jun 25, 2026

All Systems Operational

Past Incidents

All Systems Operational

Related

Past Incidents