All Systems Operational
Uptime over the past 90 days. View historical uptime.
Vantage EU
Operational
90 days ago
98.92
% uptime
Today
Vantage US
Operational
90 days ago
98.84
% uptime
Today
Vantage AU
Operational
90 days ago
98.94
% uptime
Today
Proof of Identity US
Operational
90 days ago
100.0
% uptime
Today
FlexiCapture Cloud EU
Operational
90 days ago
100.0
% uptime
Today
FlexiCapture Cloud EU2
Operational
90 days ago
100.0
% uptime
Today
FlexiCapture Cloud US
Operational
90 days ago
100.0
% uptime
Today
FlexiCapture Cloud AU
Operational
90 days ago
99.85
% uptime
Today
Timeline US
Operational
90 days ago
100.0
% uptime
Today
Timeline JP
Operational
90 days ago
100.0
% uptime
Today
Timeline EU
Operational
90 days ago
100.0
% uptime
Today
Timeline AU
Operational
90 days ago
100.0
% uptime
Today
SDK Online Licensing Service
Operational
90 days ago
99.52
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Nov 27, 2025
No incidents reported today.
Nov 26, 2025
No incidents reported.
Nov 25, 2025
No incidents reported.
Nov 24, 2025
No incidents reported.
Nov 23, 2025
No incidents reported.
Nov 22, 2025
No incidents reported.
Nov 21, 2025
Completed -
The scheduled maintenance has been completed.
Nov 21, 14:41 UTC
Nov 21, 14:41 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 09:30 UTC
Nov 21, 09:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 13, 00:29 UTC
Nov 13, 00:29 UTC
Scheduled -
Dear Customer,
The update of ABBYY FlexiCapture Cloud, in the AU Region to Version 12 Release 4 Update 5, is planned for Friday, Nov 21, 2025, 20:30 AEDT (Nov 21, 2025 09:30 UTC).
During the update, access to ABBYY FlexiCapture Cloud AU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve user experience, system reliability, and security across the platform:
Key Improvements:
Addressed vulnerabilities identified in Microsoft Security Advisory CVE-2024-21409 and in the outdated JavaScript library Moment.js 2.27.0.
Optimized database reconnect logic in FlexiCapture Cloud to improve performance when processing a large number of concurrent documents.
Search document definitions option has been added to the menu in Web Verification Station, allowing verification operators to easily search for document definitions.
Few Customer reported bugs and performance issues have been addressed to improve overall system stability and recognition issues.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Nov 12, 17:52 UTC
The update of ABBYY FlexiCapture Cloud, in the AU Region to Version 12 Release 4 Update 5, is planned for Friday, Nov 21, 2025, 20:30 AEDT (Nov 21, 2025 09:30 UTC).
During the update, access to ABBYY FlexiCapture Cloud AU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve user experience, system reliability, and security across the platform:
Key Improvements:
Addressed vulnerabilities identified in Microsoft Security Advisory CVE-2024-21409 and in the outdated JavaScript library Moment.js 2.27.0.
Optimized database reconnect logic in FlexiCapture Cloud to improve performance when processing a large number of concurrent documents.
Search document definitions option has been added to the menu in Web Verification Station, allowing verification operators to easily search for document definitions.
Few Customer reported bugs and performance issues have been addressed to improve overall system stability and recognition issues.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Nov 12, 17:52 UTC
Nov 20, 2025
Completed -
The scheduled maintenance has been completed.
Nov 20, 08:42 UTC
Nov 20, 08:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 04:00 UTC
Nov 20, 04:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 13, 10:11 UTC
Nov 13, 10:11 UTC
Scheduled -
Dear Customer,
The update of ABBYY FlexiCapture Cloud, in the US Region to Version 12 Release 4 Update 5, is planned for Wednesday, Nov 19, 2025, 23:00 EST (Nov 20, 2025 04:00 UTC).
During the update, access to ABBYY FlexiCapture Cloud US will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve user experience, system reliability, and security across the platform:
Key Improvements:
Addressed vulnerabilities identified in Microsoft Security Advisory CVE-2024-21409 and in the outdated JavaScript library Moment.js 2.27.0.
Optimized database reconnect logic in FlexiCapture Cloud to improve performance when processing a large number of concurrent documents.
Search document definitions option has been added to the menu in Web Verification Station, allowing verification operators to easily search for document definitions.
Few Customer reported bugs and performance issues have been addressed to improve overall system stability and recognition issues.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Nov 12, 17:46 UTC
The update of ABBYY FlexiCapture Cloud, in the US Region to Version 12 Release 4 Update 5, is planned for Wednesday, Nov 19, 2025, 23:00 EST (Nov 20, 2025 04:00 UTC).
During the update, access to ABBYY FlexiCapture Cloud US will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve user experience, system reliability, and security across the platform:
Key Improvements:
Addressed vulnerabilities identified in Microsoft Security Advisory CVE-2024-21409 and in the outdated JavaScript library Moment.js 2.27.0.
Optimized database reconnect logic in FlexiCapture Cloud to improve performance when processing a large number of concurrent documents.
Search document definitions option has been added to the menu in Web Verification Station, allowing verification operators to easily search for document definitions.
Few Customer reported bugs and performance issues have been addressed to improve overall system stability and recognition issues.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Nov 12, 17:46 UTC
Nov 19, 2025
Resolved -
This incident has been resolved.
Nov 19, 07:34 UTC
Nov 19, 07:34 UTC
Monitoring -
The pending tasks queue is fully consumed now. The system is back to normal operations.
Nov 19, 06:55 UTC
Nov 19, 06:55 UTC
Update -
We are seeing a recovery in pending tasks and expect it to be exhausted in another 20 minutes.
Nov 19, 06:33 UTC
Nov 19, 06:33 UTC
Investigating -
We are currently observing elevated message queue volumes in the FlexiCapture AU environment. While the system remains operational, you may experience slower-than-usual message processing during this time. Our engineering team is closely monitoring the situation and actively working to restore processing speeds to normal levels. We will continue to keep you informed of any significant developments.
Thank you for your understanding.
Nov 19, 06:13 UTC
Thank you for your understanding.
Nov 19, 06:13 UTC
Resolved -
ABBYY services are fully restored in the AU, US, EU regions.
Nov 19, 03:03 UTC
Nov 19, 03:03 UTC
Update -
Service is fully restored in the AU and EU regions. Will provide the next update as soon as service is fully restored for the US region.
Nov 18, 21:13 UTC
Nov 18, 21:13 UTC
Update -
Service has been fully restored in the AU region. Will provide the next update as soon as service is fully restored for US and EU regions.
Nov 18, 18:15 UTC
Nov 18, 18:15 UTC
Monitoring -
We have implemented a workaround on our end, and access to the Vantage site has been restored. We will continue to monitor the situation and provide updates if any further issues arise.
Nov 18, 13:44 UTC
Nov 18, 13:44 UTC
Update -
We are continuing to investigate the issue. We will keep you posted once the issue is fixed.
Nov 18, 13:23 UTC
Nov 18, 13:23 UTC
Update -
The investigation is still in progress with the service provider.
Nov 18, 13:01 UTC
Nov 18, 13:01 UTC
Update -
We are continuing to investigate this issue.
Nov 18, 12:42 UTC
Nov 18, 12:42 UTC
Update -
We are still experiencing intermittent errors. Our upstream service provider is still actively investigating the issue, and we are closely monitoring the situation.
We will share further updates as they become available.
Thank you for your patience and understanding.
Nov 18, 12:42 UTC
We will share further updates as they become available.
Thank you for your patience and understanding.
Nov 18, 12:42 UTC
Investigating -
We are currently experiencing intermittent issues impacting overall site accessibility. Our upstream provider has reported an incident that may be affecting connectivity and availability for multiple customers, including our platform.
Users may experience one or more of the following issues:
- Inability to log in or access their accounts
- Slow loading times or timeouts across various pages
- Failure to complete manual reviews or other workflow actions
- Intermittent errors when performing routine tasks within the platform
We are actively monitoring the situation and working with the provider as they investigate and work toward a resolution. Intermittent disruptions may continue until the incident is fully resolved.
We will provide updates as more information becomes available.
Thank you for your patience and understanding.
Nov 18, 11:59 UTC
Users may experience one or more of the following issues:
- Inability to log in or access their accounts
- Slow loading times or timeouts across various pages
- Failure to complete manual reviews or other workflow actions
- Intermittent errors when performing routine tasks within the platform
We are actively monitoring the situation and working with the provider as they investigate and work toward a resolution. Intermittent disruptions may continue until the incident is fully resolved.
We will provide updates as more information becomes available.
Thank you for your patience and understanding.
Nov 18, 11:59 UTC
Nov 18, 2025
Completed -
The scheduled maintenance has been completed.
Nov 18, 02:22 UTC
Nov 18, 02:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 19:00 UTC
Nov 17, 19:00 UTC
Scheduled -
Dear Customer,
The update of ABBYY FlexiCapture Cloud, in the EU Region to Version 12 Release 4 Update 5, is planned for Monday, Nov 17, 2025, 19:00 UTC (20:00 CET).
During the update, access to ABBYY FlexiCapture Cloud EU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve user experience, system reliability, and security across the platform:
Key Improvements:
Addressed vulnerabilities identified in Microsoft Security Advisory CVE-2024-21409 and in the outdated JavaScript library Moment.js 2.27.0.
Optimized database reconnect logic in FlexiCapture Cloud to improve performance when processing a large number of concurrent documents.
Search document definitions option has been added to the menu in Web Verification Station, allowing verification operators to easily search for document definitions.
Few Customer reported bugs and performance issues have been addressed to improve overall system stability and recognition issues.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Nov 12, 17:24 UTC
The update of ABBYY FlexiCapture Cloud, in the EU Region to Version 12 Release 4 Update 5, is planned for Monday, Nov 17, 2025, 19:00 UTC (20:00 CET).
During the update, access to ABBYY FlexiCapture Cloud EU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve user experience, system reliability, and security across the platform:
Key Improvements:
Addressed vulnerabilities identified in Microsoft Security Advisory CVE-2024-21409 and in the outdated JavaScript library Moment.js 2.27.0.
Optimized database reconnect logic in FlexiCapture Cloud to improve performance when processing a large number of concurrent documents.
Search document definitions option has been added to the menu in Web Verification Station, allowing verification operators to easily search for document definitions.
Few Customer reported bugs and performance issues have been addressed to improve overall system stability and recognition issues.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Nov 12, 17:24 UTC
Nov 17, 2025
Nov 16, 2025
No incidents reported.
Nov 15, 2025
Completed -
The update is now completed.
Thank you for your patience. We bring our apologize for any inconveniences caused.
If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or ABBYY Support team via webform at https://support.abbyy.com.
Nov 15, 06:02 UTC
Thank you for your patience. We bring our apologize for any inconveniences caused.
If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or ABBYY Support team via webform at https://support.abbyy.com.
Nov 15, 06:02 UTC
Update -
The planned release is ongoing. Our team is actively working to complete the deployment.
Nov 15, 03:07 UTC
Nov 15, 03:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 19:00 UTC
Nov 14, 19:00 UTC
Scheduled -
Dear Customer,
The update of ABBYY FlexiCapture Cloud, in the EU2 Region to Version 12 Release 4 Update 5, is planned for Friday, Nov 14, 2025, 19:00 UTC (20:00 CET).
During the update, access to ABBYY FlexiCapture Cloud EU2 will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve user experience, system reliability, and security across the platform:
Key Improvements:
Addressed vulnerabilities identified in Microsoft Security Advisory CVE-2024-21409 and in the outdated JavaScript library Moment.js 2.27.0.
Optimized database reconnect logic in FlexiCapture Cloud to improve performance when processing a large number of concurrent documents.
Search document definitions option has been added to the menu in Web Verification Station, allowing verification operators to easily search for document definitions.
Few Customer reported bugs and performance issues have been addressed to improve overall system stability and recognition issues.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Nov 12, 17:21 UTC
The update of ABBYY FlexiCapture Cloud, in the EU2 Region to Version 12 Release 4 Update 5, is planned for Friday, Nov 14, 2025, 19:00 UTC (20:00 CET).
During the update, access to ABBYY FlexiCapture Cloud EU2 will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve user experience, system reliability, and security across the platform:
Key Improvements:
Addressed vulnerabilities identified in Microsoft Security Advisory CVE-2024-21409 and in the outdated JavaScript library Moment.js 2.27.0.
Optimized database reconnect logic in FlexiCapture Cloud to improve performance when processing a large number of concurrent documents.
Search document definitions option has been added to the menu in Web Verification Station, allowing verification operators to easily search for document definitions.
Few Customer reported bugs and performance issues have been addressed to improve overall system stability and recognition issues.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Nov 12, 17:21 UTC
Resolved -
The incident was resolved and the service work was restored.
Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.
Thank you for your patience. We bring our apologies for the inconvenience caused.
Nov 15, 02:20 UTC
Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.
Thank you for your patience. We bring our apologies for the inconvenience caused.
Nov 15, 02:20 UTC
Investigating -
We observed an increase in pending tasks in the US region. You might experience some slowness while processing documents. Our engineering team is actively monitoring the situation to ensure it does not escalate.
Nov 15, 00:58 UTC
Nov 15, 00:58 UTC
Nov 14, 2025
Nov 13, 2025
No incidents reported.