Vantage 3 EU - Processing Delays
Update - We continue to work with our cloud provider to scale additional resources. This process is taking longer than expected due to resource constraints reported by the provider, and we have been advised that scaling efforts may continue through the weekend. In parallel, we are performing optimizations within the existing environment to help reduce customer impact as much as possible.

During this time, some transactions may remain in a processing state longer than expected, and users may also experience delays or errors when attempting to open documents in Manual Review.

We understand how important timely processing and access to Manual Review are to our customers’ operations, and we are treating this issue with urgency. We will continue to provide updates as meaningful progress is made.
Jun 25, 2026 - 00:17 UTC
Update - Our Engineering and Cloud Operations teams continue to work on increasing available capacity in the Vantage 3 EU region.

We are also working with our cloud provider to investigate challenges with scaling the environment. At this time, customers may continue to experience delayed document processing, with some transactions remaining in a processing state longer than expected. Users may also experience delays as documents move through the workflow or load in Manual Review.

We will provide another update as soon as additional progress has been made.
Jun 24, 2026 - 19:25 UTC
Identified - We have identified that the processing delays in the Vantage 3 EU region are related to an unusual increase in load that is overwhelming the available processing resources.

Our engineering and cloud operations teams are actively working to increase available resources and restore normal processing performance. Customers may continue to experience delays while transactions are processed and the backlog is reduced.
We will provide another update as soon as additional progress has been made.
Jun 24, 2026 - 16:23 UTC
Investigating - We are currently investigating reports of delayed document processing in the Vantage 3 EU region. Some transactions may remain in a processing state longer than expected, and users may experience delays when documents are moving through the workflow or loading in Manual Review.

Our engineering and cloud operations teams are actively reviewing the affected services and processing queues. We will provide an update as soon as more information is available.

We apologize for the disruption and appreciate your patience while we work to restore normal processing performance.
Jun 24, 2026 - 15:27 UTC
Vantage 3 US - Processing Delays
Identified - Our Engineering and Cloud Operations teams continue to work on increasing available capacity in the Vantage 3 US region.

We are also working with our cloud provider to investigate challenges with scaling the environment. At this time, customers may continue to experience delayed document processing, with some transactions remaining in a processing state longer than expected. Users may also experience delays as documents move through the workflow or load in Manual Review.

We will provide another update as soon as additional progress has been made.
Jun 24, 2026 - 19:26 UTC
Investigating - We are currently investigating reports of delayed document processing in the Vantage 3 US region.

Some transactions may remain in a processing state longer than expected, and users may experience delays as documents move through the workflow or load in Manual Review.

We have identified that the delays are related to an unusual increase in processing load, which is exceeding the currently available resources.

Our Engineering and Cloud Operations teams are actively working to increase available capacity and restore normal processing performance. Customers may continue to experience delays while transactions are processed and the backlog is reduced.
We will provide another update as soon as additional progress has been made.
Jun 24, 2026 - 16:24 UTC
Uptime over the past 90 days. View historical uptime.
Vantage Cloud 3.1 Degraded Performance
90 days ago
99.9 % uptime
Today
EU Degraded Performance
90 days ago
100.0 % uptime
Today
US Degraded Performance
90 days ago
99.72 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
Vantage Cloud 2.7 Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
US2 Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
EU2 Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
Timeline Cloud Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
JP Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
Proof of Identity US Operational
90 days ago
100.0 % uptime
Today
Online Licensing Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 25, 2026

Unresolved incident: Vantage 3 EU - Processing Delays.

Jun 24, 2026
ABBYY Vantage 3 Cloud EU - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance has been completed.
Jun 24, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 19:00 UTC
Scheduled - Dear Customer,
ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud EU.
Scheduled time:
Start: 19:00 UTC on June 24 / 21:00 CEST on June 24
End: 03:00 UTC on June 25 / 05:00 CEST on June 25
During this maintenance window, ABBYY Vantage 3 Cloud EU will be temporarily unavailable while the upgrade is completed.
Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience
Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.
For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Jun 10, 19:11 UTC
Vantage 3 AU - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 21:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 16:00 UTC
Scheduled - We are performing emergency maintenance on the ABBYY Vantage 3 AU environment to help avoid potential performance degradation affecting Manual Review.

During this activity, users may experience brief delays or intermittent slowness when accessing or working in Manual Review. Document processing may also take longer than usual while the maintenance is in progress.

Our team is monitoring the environment closely and will provide further updates if there is any customer impact.

Thank you for your patience.
Jun 24, 15:59 UTC
ABBYY Vantage 3 Cloud US - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance has been completed.
Jun 24, 03:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 02:00 UTC
Scheduled - Dear Customer,
ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud US.
Scheduled time:
Start: 02:00 UTC on June 24 / 22:00 EDT on June 23
End: 10:00 UTC on June 24 / 06:00 EDT on June 24
During this maintenance window, ABBYY Vantage 3 Cloud US will be temporarily unavailable while the upgrade is completed.
Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience
Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.
For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Jun 10, 19:15 UTC
FlexiCapture Cloud EU2 Version 12 Release 4 Update 8
Completed - The scheduled maintenance has been completed.
Jun 24, 02:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 19:00 UTC
Scheduled - The update of ABBYY FlexiCapture Cloud, in the EU2 region to Version 12 Release 4 Update 8 is planned for Tuesday, Jun 23, 2026, 21:00 CEST (19:00 UTC).
During the update, access to ABBYY FlexiCapture Cloud EU2 will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve end user experience, system reliability, security and address recognition errors across the platform.
Key Improvements:
FlexiCapture support on Windows server 2025 OS
Improve User experience - Filtering options are applied to all the batch list pages in views on Project set up station
.NET/NuGet security update for Newtonsoft.Json packages and Chart.js upgrade – vulnerability remediation
Customer reported bugs and issues have been addressed to improve overall system stability and recognition.
For further details please refer to the release notes.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Jun 11, 20:16 UTC
Jun 23, 2026
ABBYY Vantage 3 Cloud AU - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance has been completed.
Jun 23, 14:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 10:00 UTC
Scheduled - Dear Customer,
ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud AU.
Scheduled time:
Start: 10:00 UTC on June 23 / 20:00 AEST on June 23
End: 18:00 UTC on June 23 / 04:00 AEST on June 24
During this maintenance window, ABBYY Vantage 3 Cloud AU will be temporarily unavailable while the upgrade is completed.
Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience
Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.
For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Jun 10, 19:09 UTC
Action Required: Migrate to ABBYY Vantage 3.0 Before June 30, 2026 - Vantage 2.7 Discontinuation Notice.
Completed - The scheduled maintenance has been completed.
Jun 23, 13:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 13:45 UTC
Scheduled - Dear All,

As part of our platform modernisation efforts, ABBYY Vantage version 2.7 will be discontinued on June 30, 2026. Customers must migrate to ABBYY Vantage 3.0 before this date to maintain platform access and support.

If your migration is already scheduled, no action is required at this time.

If you have not yet planned your migration, please submit a Request to coordinate next steps.

Link to submit the request:
https://support.abbyy.com/hc/en-us/requests/new?ticket_form_id=360000297239&tf_description=Please+enter+the+tenant+names+and+IDs+for+migration+and+the+preferred+migration+date.&tf_subject=Vantage+3.0+Migration&brand_id=5741727

Best Regards,
The ABBYY Team
Jun 3, 13:43 UTC
Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026
FlexiCapture Cloud US Version 12 Release 4 Update 8
Completed - The scheduled maintenance has been completed.
Jun 20, 09:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 03:00 UTC
Scheduled - The update of ABBYY FlexiCapture Cloud, in the US region to Version 12 Release 4 Update 8 is planned for Friday, Jun 19, 2026, 23:00 EDT (03:00 UTC, Jun 20).
During the update, access to ABBYY FlexiCapture Cloud US will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve end user experience, system reliability, security and address recognition errors across the platform.
Key Improvements:
FlexiCapture support on Windows server 2025 OS
Improve User experience - Filtering options are applied to all the batch list pages in views on Project set up station
.NET/NuGet security update for Newtonsoft.Json packages and Chart.js upgrade – vulnerability remediation
Customer reported bugs and issues have been addressed to improve overall system stability and recognition.
For further details please refer to the release notes.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Jun 11, 20:12 UTC
Jun 19, 2026
FlexiCapture Cloud AU Version 12 Release 4 Update 8
Completed - The scheduled maintenance has been completed.
Jun 19, 12:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 09:30 UTC
Scheduled - The update of ABBYY FlexiCapture Cloud, in the AU region to Version 12 Release 4 Update 8 is planned for Friday, Jun 19, 2026, 19:30 AEST (09:30 UTC).
During the update, access to ABBYY FlexiCapture Cloud AU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve end user experience, system reliability, security and address recognition errors across the platform.
Key Improvements:
FlexiCapture support on Windows server 2025 OS
Improve User experience - Filtering options are applied to all the batch list pages in views on Project set up station
.NET/NuGet security update for Newtonsoft.Json packages and Chart.js upgrade – vulnerability remediation
Customer reported bugs and issues have been addressed to improve overall system stability and recognition.
For further details please refer to the release notes.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Jun 11, 20:11 UTC
Jun 18, 2026

No incidents reported.

Jun 17, 2026
FlexiCapture Cloud EU Version 12 Release 4 Update 8
Completed - The scheduled maintenance has been completed.
Jun 17, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 19:00 UTC
Scheduled - The update of ABBYY FlexiCapture Cloud, in the EU region to Version 12 Release 4 Update 8 is planned for Tuesday, Jun 16, 2026, 21:00 CEST (19:00 UTC).
During the update, access to ABBYY FlexiCapture Cloud EU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve end user experience, system reliability, security and address recognition errors across the platform.
Key Improvements:
FlexiCapture support on Windows server 2025 OS
Improve User experience - Filtering options are applied to all the batch list pages in views on Project set up station
.NET/NuGet security update for Newtonsoft.Json packages and Chart.js upgrade – vulnerability remediation
Customer reported bugs and issues have been addressed to improve overall system stability and recognition.
For further details please refer to the release notes.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.
Jun 11, 20:15 UTC
Jun 16, 2026
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
ABBYY Vantage 3 Cloud EU - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance has been completed.
Jun 11, 05:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 19:00 UTC
Scheduled - Dear Customer,
ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud EU.

Scheduled time:
Start: 19:00 UTC on June 10 / 21:00 CEST on June 10
End: 03:00 UTC on June 11 / 05:00 CEST on June 11

During this maintenance window, ABBYY Vantage 3 Cloud EU will be temporarily unavailable while the upgrade is completed.

Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
May 27, 20:30 UTC
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