Resolved -
Service has been restored for ABBYY Vantage 3.0 US. ABBYY has validated recovery and will continue to monitor the environment to ensure ongoing stability.
A Root Cause Analysis will be provided once the incident review is complete. Thank you for your patience, and we apologize for the disruption.
Apr 24, 20:35 UTC
Update -
Our cloud provider continues to experience issues within the affected environment; however, mitigation efforts are showing signs of improvement. Recovery work remains in progress, and ABBYY continues to monitor the situation closely. The next update will be provided at 20:10 UTC
Apr 24, 19:14 UTC
Update -
Our cloud provider continues to implement mitigation steps across the affected environment. Recovery efforts remain in progress, but full recovery has not yet been validated. ABBYY Vantage 3.0 US remains the only affected version and region at this time. The next update will be provided at 19:10 UTC.
Apr 24, 18:10 UTC
Update -
We continue to work with our cloud provider to resolve the incident affecting their ability to provision and scale resources. ABBYY Vantage 3.0 US remains the only affected version and region at this time. The next update will be provided at 18:10 UTC.
Apr 24, 17:10 UTC
Update -
We continue to investigate the issue with our cloud provider and are working with them to restore normal provisioning and scaling capabilities. ABBYY Vantage 3.0 US remains the only affected version and region at this time. The next update will be provided at 17:10 UTC.
Apr 24, 16:45 UTC
Identified -
We are actively working with our cloud provider to resolve an incident affecting their ability to provision and scale resources. We will continue to monitor progress and provide updates as more information becomes available.
Apr 24, 16:00 UTC
Update -
We are actively investigating the impact of an issue with our cloud provider on ABBYY Vantage 3.0 US.
Apr 24, 15:40 UTC
Update -
We are continuing to work to resolve the issue affecting ABBYY Vantage 3.0 US. At this time, ABBYY Vantage 3.0 US is the only affected version and region. No other ABBYY Vantage versions or regions are currently impacted.
Apr 24, 15:11 UTC
Investigating -
ABBYY Vantage 3.0 US is currently unavailable.
We are actively investigating the issue and working to restore service as quickly as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
Apr 24, 14:35 UTC