Monitoring - A fix has now been applied to address the licensing issue. Our Support team is actively reviewing open tickets to confirm resolution with affected customers. If you are still experiencing any licensing-related issues, please submit a request through Support at https://support.abbyy.com/ so we can assist you directly.
Feb 12, 2026 - 16:06 UTC
Feb 12, 2026 - 16:06 UTC
Identified - We’ve identified an interim solution and are actively applying it to restore service for impacted customers as quickly as possible. As part of this work, we are validating serial numbers to ensure they are configured correctly.
We appreciate your patience while we complete this effort and will continue to share updates.
Feb 12, 2026 - 14:52 UTC
We appreciate your patience while we complete this effort and will continue to share updates.
Feb 12, 2026 - 14:52 UTC
Update - Update - We are continuing to investigate the root cause of the licensing issue and are actively validating a workaround for cases where a temporary license cannot be used. Restoring full licensing stability is our highest priority, and we are addressing this with urgency.
Feb 12, 2026 - 13:25 UTC
Feb 12, 2026 - 13:25 UTC
Update - We are continuing to investigate the licensing server communication issue currently affecting ABBYY products.
Impacted Products
The following products may be impacted:
FineReader Server 14
FineReader Engine 12 for Windows
FineReader Engine 12 for Linux
FlexiCapture 12
FlexiCapture 12 SDK
Summary of Progress
Temporary software licenses are being issued as a mitigation while ABBYY Engineering works on a permanent resolution. However, please note:
a)The temporary software license workaround applies only to environments where the ABBYY License Manager is deployed.
b)Customers running services in Docker/Kubernetes environments without a License Manager instance may not be able to use this workaround.
For such environments, resolution depends on restoration of normal licensing server communication.
Current Actions & Nex Steps
a)Engineering is now analyzing logs and connection metadata to determine common factors (license type, client version, network path, etc.) for remaining license connection failures.
b)Restoration of stable licensing communication remains the top priority.
c)We will share the next update in another 1 hour with more details.
If you are impacted, please contact support.
We sincerely appreciate your patience while we work toward full resolution.
Feb 12, 2026 - 11:38 UTC
Impacted Products
The following products may be impacted:
FineReader Server 14
FineReader Engine 12 for Windows
FineReader Engine 12 for Linux
FlexiCapture 12
FlexiCapture 12 SDK
Summary of Progress
Temporary software licenses are being issued as a mitigation while ABBYY Engineering works on a permanent resolution. However, please note:
a)The temporary software license workaround applies only to environments where the ABBYY License Manager is deployed.
b)Customers running services in Docker/Kubernetes environments without a License Manager instance may not be able to use this workaround.
For such environments, resolution depends on restoration of normal licensing server communication.
Current Actions & Nex Steps
a)Engineering is now analyzing logs and connection metadata to determine common factors (license type, client version, network path, etc.) for remaining license connection failures.
b)Restoration of stable licensing communication remains the top priority.
c)We will share the next update in another 1 hour with more details.
If you are impacted, please contact support.
We sincerely appreciate your patience while we work toward full resolution.
Feb 12, 2026 - 11:38 UTC
Update - Additionally, licensing-related issues have been identified impacting FineReader Server 14, FlexiCapture SDK, and FlexiCapture 12. Our team is actively working on a permanent solution.
Feb 12, 2026 - 09:32 UTC
Feb 12, 2026 - 09:32 UTC
Update - We are actively working on the issue. In the meantime, please open a support case at support.abbyy.com so we can allocate a workaround.
Feb 10, 2026 - 16:53 UTC
Feb 10, 2026 - 16:53 UTC
Update - As a temporary workaround, we are assigning temporary software licenses to impacted clients to ensure continued service while we work on a permanent resolution.
If you experience any issues or require a temporary license, please write to us and we will allocate one promptly.
Feb 10, 2026 - 10:07 UTC
If you experience any issues or require a temporary license, please write to us and we will allocate one promptly.
Feb 10, 2026 - 10:07 UTC
Update - We are seeing a similar issue in FineReader Server. Our team is currently investigating and will provide updates as they become available.
Feb 10, 2026 - 09:25 UTC
Feb 10, 2026 - 09:25 UTC
Update - We are continuing to investigate this issue.
Feb 10, 2026 - 08:18 UTC
Feb 10, 2026 - 08:18 UTC
Investigating - We are currently experiencing issues running our ABBYY FineReader solution, where document processing is failing due to licensing server communication errors.
The FineReader workers are getting stuck because they are unable to communicate properly with the Licensing Server.
Feb 10, 2026 - 08:18 UTC
The FineReader workers are getting stuck because they are unable to communicate properly with the Licensing Server.
Feb 10, 2026 - 08:18 UTC
Vantage Cloud 3.0
Operational
EU
Operational
US
Operational
AU
Operational
Vantage Cloud 2.7
Operational
EU
Operational
US
Operational
AU
Operational
RBC
Operational
FlexiCapture Cloud
Operational
EU
Operational
EU2
Operational
US
Operational
AU
Operational
Timeline Cloud
Operational
US
Operational
JP
Operational
EU
Operational
AU
Operational
Proof of Identity US
Operational
SDK Online Licensing Service
Operational
FineReader Engine
Partial Outage
FineReader Server
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.