All Systems Operational

Uptime over the past 90 days. View historical uptime.
Vantage Cloud 3.0 Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
Vantage Cloud 2.7 Operational
90 days ago
99.87 % uptime
Today
EU Operational
90 days ago
99.9 % uptime
Today
US Operational
90 days ago
99.78 % uptime
Today
AU Operational
90 days ago
99.93 % uptime
Today
RBC Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud Operational
90 days ago
99.98 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
EU2 Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
AU Operational
90 days ago
99.93 % uptime
Today
Timeline Cloud Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
JP Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
Proof of Identity US Operational
90 days ago
100.0 % uptime
Today
Online Licensing Service Operational
90 days ago
99.56 % uptime
Today
FineReader Engine Operational
90 days ago
88.75 % uptime
Today
FineReader Server Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Vantage Cloud AU 3.0.1 – Scheduled Maintenance Mar 3, 2026 08:00-16:00 UTC

Dear Customer,

A scheduled maintenance window for ABBYY Vantage Cloud 3.0 AU is planned for Tuesday, March 3rd, 2026, 8:00 UTC / 19:00 AEST.

During the maintenance window, access to ABBYY Vantage Cloud 3.0 AU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged. No action is required on your part.

This maintenance supports ongoing platform updates and improvements focused on performance, reliability, and security.

Service reliability is a top priority for ABBYY; therefore, we continually work on maintaining and enhancing our systems to ensure a stable and secure experience.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
Posted on Feb 27, 2026 - 15:48 UTC

Vantage Cloud EU 3.0.1 – Scheduled Maintenance Mar 4, 2026 19:00 - Mar 5, 2026 03:00 UTC

Dear Customer,

A scheduled maintenance window for ABBYY Vantage Cloud 3.0 EU is planned for Wednesday, March 4th, 2026, 19:00 UTC / 20:00 CET.

During the maintenance window, access to ABBYY Vantage Cloud 3.0 EU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged. No action is required on your part.

This maintenance supports ongoing platform updates and improvements focused on performance, reliability, and security.

Service reliability is a top priority for ABBYY; therefore, we continually work on maintaining and enhancing our systems to ensure a stable and secure experience.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
Posted on Feb 27, 2026 - 15:48 UTC

Vantage Cloud US 3.0.1 - Scheduled Maintenance Mar 6, 2026 03:00-11:00 UTC

Dear Customer,

A scheduled maintenance window for ABBYY Vantage Cloud 3.0 US is planned for Thursday, March 5th, 2026, 3:00 UTC (March 6) / 22:00 EST.

During the maintenance window, access to ABBYY Vantage Cloud 3.0 US will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged. No action is required on your part.

This maintenance supports ongoing platform updates and improvements focused on performance, reliability, and security.

Service reliability is a top priority for ABBYY; therefore, we continually work on maintaining and enhancing our systems to ensure a stable and secure experience.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
Posted on Feb 27, 2026 - 15:51 UTC
Feb 28, 2026

No incidents reported today.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026
FlexiCapture - AU | Degraded Performance: Message Processing Delay
Resolved - This incident has been resolved.
Feb 24, 11:50 UTC
Monitoring - The fix has been applied, the instance has been restored, and the backlog has been cleared. Services are operating normally. Monitoring will continue to ensure stability.
Feb 24, 09:25 UTC
Identified - A partial fix has been implemented, and we can see that the queue has started to decrease. We are continuing to monitor the situation and investigate further to ensure full resolution.
Feb 24, 09:14 UTC
Investigating - We are currently observing elevated message queue volumes in the FlexiCapture AU environment. While the system remains operational, you may experience slower-than-usual message processing during this time. Our engineering team is closely monitoring the situation and actively working to restore processing speeds to normal levels. We will continue to keep you informed of any significant developments.

Thank you for your understanding.
Feb 24, 08:48 UTC
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026
FineReader Engine 12 – Licensing Server Communication Error
Resolved - Please reach out to support if you encounter any issues.
Feb 15, 00:58 UTC
Monitoring - A fix has now been applied to address the licensing issue. Our Support team is actively reviewing open tickets to confirm resolution with affected customers. If you are still experiencing any licensing-related issues, please submit a request through Support at https://support.abbyy.com/ so we can assist you directly.
Feb 12, 16:06 UTC
Identified - We’ve identified an interim solution and are actively applying it to restore service for impacted customers as quickly as possible. As part of this work, we are validating serial numbers to ensure they are configured correctly.

We appreciate your patience while we complete this effort and will continue to share updates.
Feb 12, 14:52 UTC
Update - Update - We are continuing to investigate the root cause of the licensing issue and are actively validating a workaround for cases where a temporary license cannot be used. Restoring full licensing stability is our highest priority, and we are addressing this with urgency.
Feb 12, 13:25 UTC
Update - We are continuing to investigate the licensing server communication issue currently affecting ABBYY products.

Impacted Products
The following products may be impacted:
FineReader Server 14
FineReader Engine 12 for Windows
FineReader Engine 12 for Linux
FlexiCapture 12
FlexiCapture 12 SDK

Summary of Progress
Temporary software licenses are being issued as a mitigation while ABBYY Engineering works on a permanent resolution. However, please note:
a)The temporary software license workaround applies only to environments where the ABBYY License Manager is deployed.
b)Customers running services in Docker/Kubernetes environments without a License Manager instance may not be able to use this workaround.
For such environments, resolution depends on restoration of normal licensing server communication.

Current Actions & Nex Steps
a)Engineering is now analyzing logs and connection metadata to determine common factors (license type, client version, network path, etc.) for remaining license connection failures.
b)Restoration of stable licensing communication remains the top priority.
c)We will share the next update in another 1 hour with more details.
If you are impacted, please contact support.

We sincerely appreciate your patience while we work toward full resolution.
Feb 12, 11:38 UTC
Update - Additionally, licensing-related issues have been identified impacting FineReader Server 14, FlexiCapture SDK, and FlexiCapture 12. Our team is actively working on a permanent solution.
Feb 12, 09:32 UTC
Update - We are actively working on the issue. In the meantime, please open a support case at support.abbyy.com so we can allocate a workaround.
Feb 10, 16:53 UTC
Update - As a temporary workaround, we are assigning temporary software licenses to impacted clients to ensure continued service while we work on a permanent resolution.
If you experience any issues or require a temporary license, please write to us and we will allocate one promptly.
Feb 10, 10:07 UTC
Update - We are seeing a similar issue in FineReader Server. Our team is currently investigating and will provide updates as they become available.
Feb 10, 09:25 UTC
Update - We are continuing to investigate this issue.
Feb 10, 08:18 UTC
Investigating - We are currently experiencing issues running our ABBYY FineReader solution, where document processing is failing due to licensing server communication errors.

The FineReader workers are getting stuck because they are unable to communicate properly with the Licensing Server.
Feb 10, 08:18 UTC
Feb 14, 2026

No incidents reported.

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