All Systems Operational

Uptime over the past 90 days. View historical uptime.
Vantage EU Operational
90 days ago
98.92 % uptime
Today
Vantage US Operational
90 days ago
98.84 % uptime
Today
Vantage AU Operational
90 days ago
98.94 % uptime
Today
Proof of Identity US Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud EU Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud EU2 Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud US Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud AU Operational
90 days ago
99.9 % uptime
Today
Timeline US Operational
90 days ago
100.0 % uptime
Today
Timeline JP Operational
90 days ago
100.0 % uptime
Today
Timeline EU Operational
90 days ago
100.0 % uptime
Today
Timeline AU Operational
90 days ago
100.0 % uptime
Today
SDK Online Licensing Service Operational
90 days ago
99.52 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

FlexiCapture EU Infrastructure Maintenance Dec 6, 2025 08:00 - Dec 7, 2025 22:00 UTC

The infrastructure maintenance of ABBYY FlexiCapture in the EU Cloud is planned for December 6 and 7, 2025. You do not need to take any further action regarding the update.

This maintenance will continue throughout the weekend, Please note that you may experience a slower performance during this time. We actively monitor the situation to minimize disruption and ensure the process is completed as efficiently as possible.

If you have any questions or feedback, please contact your ABBYY technical contact directly or the ABBYY Support team via the webform at https://support.abbyy.com.
Posted on Dec 03, 2025 - 17:27 UTC

Flexicapture Cloud AU: Planned Hotfix Deployment – Resolution for Date Extraction Issue December 6, 2025, beginning at 21:30 AEST Dec 6, 2025 11:30-19:30 UTC

Dear Partner,

Post-deployment of Version 12 Release 4 Update 5 in the AU Region, an issue has been reported in date extraction. The hotfix patch for this issue will be rolled out on Saturday, December 6, 2025, beginning at 17:00 IST / 21:30 AEST.

During the deployment, access to ABBYY FlexiCapture Cloud AU may be temporarily unavailable. No changes will be made to your tenant configuration or stored data.

We are committed to ensuring system reliability and accuracy, and this update is part of our ongoing effort to continuously improve platform performance and user experience.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
Posted on Dec 03, 2025 - 04:17 UTC
Dec 4, 2025

No incidents reported today.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
FlexiCapture - AU | Increase in pending tasks: Message Processing Delay
Resolved - This incident has been resolved.
Dec 2, 06:59 UTC
Update - All the pending tasks has bee consumed now and system is back to normal operations.
Dec 2, 04:41 UTC
Monitoring - We have identified that a higher-than-usual number of batches from one of the tenants led to a backlog in the queue. Processing is continuing at the normal rate, and we expect the queue to clear within approximately 40 minutes.
Dec 2, 03:50 UTC
Identified - We are currently observing elevated message queue volumes in the FlexiCapture AU environment. While the system remains operational, you may experience slower-than-usual message processing during this time. Our engineering team is closely monitoring the situation and actively working to restore processing speeds to normal levels. We will continue to keep you informed of any significant developments.

Thank you for your understanding.
Dec 2, 03:32 UTC
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Vantage Cloud EU - Performance Degradation
Resolved - This incident has been resolved.
Nov 28, 15:17 UTC
Monitoring - Our teams have implemented improvement measures and we are continuing to closely monitor the environment.
Nov 28, 14:44 UTC
Update - We are actively investigating the issue and troubleshooting efforts are ongoing.
Nov 28, 13:44 UTC
Investigating - We are currently observing slower than usual performance.
Our teams are actively investigating potential contributing factors and we will provide an update as soon as more information is available.
Nov 28, 13:02 UTC
Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
FlexiCapture Cloud AU Version 12 Release 4 Update 5 - Scheduled Maintenance Nov 21, 2025
Completed - The scheduled maintenance has been completed.
Nov 21, 14:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 09:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 00:29 UTC
Scheduled - Dear Customer,

The update of ABBYY FlexiCapture Cloud, in the AU Region to Version 12 Release 4 Update 5, is planned for Friday, Nov 21, 2025, 20:30 AEDT (Nov 21, 2025 09:30 UTC).

During the update, access to ABBYY FlexiCapture Cloud AU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve user experience, system reliability, and security across the platform:
Key Improvements:
Addressed vulnerabilities identified in Microsoft Security Advisory CVE-2024-21409 and in the outdated JavaScript library Moment.js 2.27.0.
Optimized database reconnect logic in FlexiCapture Cloud to improve performance when processing a large number of concurrent documents.
Search document definitions option has been added to the menu in Web Verification Station, allowing verification operators to easily search for document definitions.
Few Customer reported bugs and performance issues have been addressed to improve overall system stability and recognition issues.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
Nov 12, 17:52 UTC
Nov 20, 2025
FlexiCapture Cloud US Version 12 Release 4 Update 5 - Scheduled Maintenance Nov 19, 2025
Completed - The scheduled maintenance has been completed.
Nov 20, 08:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:11 UTC
Scheduled - Dear Customer,

The update of ABBYY FlexiCapture Cloud, in the US Region to Version 12 Release 4 Update 5, is planned for Wednesday, Nov 19, 2025, 23:00 EST (Nov 20, 2025 04:00 UTC).

During the update, access to ABBYY FlexiCapture Cloud US will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve user experience, system reliability, and security across the platform:
Key Improvements:
Addressed vulnerabilities identified in Microsoft Security Advisory CVE-2024-21409 and in the outdated JavaScript library Moment.js 2.27.0.
Optimized database reconnect logic in FlexiCapture Cloud to improve performance when processing a large number of concurrent documents.
Search document definitions option has been added to the menu in Web Verification Station, allowing verification operators to easily search for document definitions.
Few Customer reported bugs and performance issues have been addressed to improve overall system stability and recognition issues.
Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team
Nov 12, 17:46 UTC
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