All Systems Operational

Uptime over the past 90 days. View historical uptime.
Vantage EU Operational
90 days ago
99.96 % uptime
Today
Vantage US Operational
90 days ago
99.96 % uptime
Today
Vantage AU Operational
90 days ago
100.0 % uptime
Today
Proof of Identity US Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud EU Operational
90 days ago
99.98 % uptime
Today
FlexiCapture Cloud EU2 Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud US Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud AU Operational
90 days ago
99.98 % uptime
Today
Timeline US Operational
90 days ago
100.0 % uptime
Today
Timeline JP Operational
90 days ago
100.0 % uptime
Today
Timeline EU Operational
90 days ago
100.0 % uptime
Today
Timeline AU Operational
90 days ago
100.0 % uptime
Today
SDK Online Licensing Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

FlexiCapture EU Infrastructure Maintenance Apr 5, 2025 00:00 - Apr 7, 2025 00:00 UTC

The infrastructure maintenance of ABBYY FlexiCapture in the EU Cloud is planned for April 5th and 6th, 2025. You do not need to take any further action regarding the update.

This maintenance will continue throughout the weekend, removing certain data from our system. Please note that you may experience a temporary slower performance during this time. We actively monitor the situation to minimize disruption and ensure the process is completed as efficiently as possible.

If you have any questions or feedback, please contact your ABBYY technical contact directly or the ABBYY Support team via the webform at https://support.abbyy.com.
Posted on Apr 02, 2025 - 17:03 UTC
Apr 4, 2025

No incidents reported today.

Apr 3, 2025
ABBYY FlexiCapture Cloud AU service slowdown
Resolved - This incident has been resolved.
Apr 3, 02:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 01:06 UTC
Investigating - We are observing a slowdown in ABBYY FlexiCapture Cloud AU service.

Operations teams are actively working to resolve the issue. We expect to provide another update within 30 min or as soon as more information becomes available.
Apr 3, 00:39 UTC
Apr 2, 2025
ABBYY FlexiCapture Cloud US service slowdown
Resolved - This incident has been resolved.
Apr 2, 19:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 18:31 UTC
Investigating - We are observing a slowdown in ABBYY FlexiCapture Cloud US service.

Operations teams are actively working to resolve the issue. We expect to provide another update within 30 min or as soon as more information becomes available.
Apr 2, 18:07 UTC
Apr 1, 2025

No incidents reported.

Mar 31, 2025
ABBYY FlexiCapture Cloud EU Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 01:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 UTC
Scheduled - The infrastructure maintenance of ABBYY FlexiCapture in the EU Cloud is planned for March 29th and 30th, 2025. You do not need to take any further action regarding the update.

This maintenance will continue throughout the weekend, including patching the DB and removing certain data from our system. Please note that during this time, you may experience a temporary increase in resource usage, which could lead to slower performance. We actively monitor the situation to minimize any disruption and ensure the process is completed as efficiently as possible.
If you have any questions or feedback, please contact your ABBYY technical contact directly or the ABBYY Support team via the webform at https://support.abbyy.com.
Mar 28, 12:58 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025
Timeline AU Database patching
Completed - The scheduled maintenance has been completed.
Mar 29, 14:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 13:00 UTC
Scheduled - The scheduled maintenance for the ABBYY Timeline AU service will take place on March 29, 2025 11:00 PM Sydney.
This maintenance will involve upgrading the Amazon RDS for PostgreSQL databases across regions to a newer minor version. The maintenance window is expected to last approximately 2-3 hours. While brief service interruptions may occur during this time, no action is required on your part. At ABBYY, we are dedicated to maintaining the highest level of service reliability and are continually working to improve the performance and stability of our systems.

We appreciate your understanding and cooperation.

If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.
Mar 27, 13:32 UTC
Timeline JP Database patching
Completed - The scheduled maintenance has been completed.
Mar 29, 14:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 13:00 UTC
Scheduled - The scheduled maintenance for the ABBYY Timeline JP service will take place on March 29, 2025 10:00 PM Tokyo.
This maintenance will involve upgrading the Amazon RDS for PostgreSQL databases across regions to a newer minor version. The maintenance window is expected to last approximately 2-3 hours. While brief service interruptions may occur during this time, no action is required on your part. At ABBYY, we are dedicated to maintaining the highest level of service reliability and are continually working to improve the performance and stability of our systems.

We appreciate your understanding and cooperation.

If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.
Mar 27, 13:34 UTC
Timeline US Database patching
Completed - The scheduled maintenance has been completed.
Mar 29, 05:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 04:00 UTC
Scheduled - The scheduled maintenance for the ABBYY Timeline US service will take place on March 29, 2025 11:00 PM CST.
This maintenance will involve upgrading the Amazon RDS for PostgreSQL databases across regions to a newer minor version. The maintenance window is expected to last approximately 2-3 hours. While brief service interruptions may occur during this time, no action is required on your part. At ABBYY, we are dedicated to maintaining the highest level of service reliability and are continually working to improve the performance and stability of our systems.

We appreciate your understanding and cooperation.

If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.
Mar 27, 13:30 UTC
Timeline EU Database patching
Completed - The scheduled maintenance has been completed.
Mar 29, 04:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 03:00 UTC
Scheduled - The scheduled maintenance for the ABBYY Timeline EU service will take place on March 29, 2025 05:00 AM CEST.
This maintenance will involve upgrading the Amazon RDS for PostgreSQL databases across regions to a newer minor version. The maintenance window is expected to last approximately 2-3 hours. While brief service interruptions may occur during this time, no action is required on your part. At ABBYY, we are dedicated to maintaining the highest level of service reliability and are continually working to improve the performance and stability of our systems.

We appreciate your understanding and cooperation.

If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.
Mar 27, 13:28 UTC
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
ABBYY Flexi Capture Cloud EU instance Performance degradation
Resolved - The incident was resolved and the service work was restored.

Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.

Thank you for your patience. We bring our apologies for the inconvenience caused.
Mar 26, 07:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 05:31 UTC
Investigating - We are observing a slowdown in ABBYY FlexiCapture Cloud EU service.
Mar 26, 04:24 UTC
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
FlexiCapture Cloud (EU) : Major Outage
Resolved - This incident has been resolved.
Mar 23, 13:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 13:09 UTC
Investigating - We are observing outage for some users in EU and working on identifying and fixing it
Mar 23, 12:54 UTC
Mar 22, 2025

No incidents reported.

Mar 21, 2025
ABBYY Vantage US service slowdown
Resolved - This incident has been resolved.
Mar 21, 21:10 UTC
Monitoring - We have mitigated the issue and will monitor for 15 more minutes.
Mar 21, 20:54 UTC
Investigating - We are observing a slowdown in ABBYY Vantage US service.

Users may experience errors in running skills.

Operations teams are actively working to resolve the issue. We expect to provide another update within 30 min or as soon as more information becomes available.
Mar 21, 20:39 UTC
← Incident History Powered by Atlassian Statuspage