All Systems Operational

Uptime over the past 90 days. View historical uptime.
Vantage Cloud 3 Operational
EU Operational
US Operational
AU Operational
Vantage Cloud 2.7 Operational
EU Operational
US Operational
US2 Operational
FlexiCapture Cloud Operational
EU Operational
EU2 Operational
US Operational
AU Operational
Timeline Cloud Operational
US Operational
JP Operational
EU Operational
AU Operational
Proof of Identity US Operational
Online Licensing Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

FlexiCapture Cloud EU - Scheduled Maintenance on Nov 13, 2026 18:00 CET/ 17:00 UTC Nov 13, 2026 17:00 - Nov 14, 2026 01:00 UTC

ABBYY has scheduled a maintenance window to upgrade FlexiCapture Cloud EU Infra on Friday, Nov 13 2026.

Scheduled time:

Start: 17:00 UTC / 18:00 CET on Nov 13
End: 01:00 UTC / 02:00 CET on Nov 14

During the maintenance window, access to ABBYY FlexiCapture Cloud EU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.  

This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security


Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.  
 
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.  
 
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.  
 
Best regards,  
The ABBYY Team
Posted on Nov 06, 2026 - 06:16 UTC

FlexiCapture Cloud US - Scheduled Maintenance on Nov 13, 2026 22:00 EST Nov 14, 2026 03:00-11:00 UTC

ABBYY has scheduled a maintenance window to upgrade FlexiCapture Cloud US Infra on Friday, Nov 13 2026.

Scheduled time:

Start: 22:00 EST on Nov 13 / 03:00 UTC on Nov 14
End: 06:00 EST / 11:00 UTC on Nov 14

During the maintenance window, access to ABBYY FlexiCapture Cloud US will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.  

This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security


Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.  
 
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.  
 
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.  
 
Best regards,  
The ABBYY Team
Posted on Nov 06, 2026 - 06:18 UTC

FlexiCapture Cloud AU - Scheduled Maintenance on Nov 21, 2026 00:30 AEDT Nov 20, 2026 13:30-21:30 UTC

ABBYY has scheduled a maintenance window to upgrade FlexiCapture Cloud AU Infra on Friday, Nov 20 2026.

Scheduled time:

Start: 00:30 AEDT on Nov 21/ 13:30 UTC on Nov 20
End: 08:30 AEDT on Nov 21 / 21:30 UTC on Nov 20

During the maintenance window, access to ABBYY FlexiCapture Cloud AU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.  

This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security


Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.  
 
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.  
 
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.  
 
Best regards,  
The ABBYY Team
Posted on Nov 06, 2026 - 06:25 UTC

Nov 6, 2026

No incidents reported today.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Processing delays in Vantage 3.x US
Resolved - This incident has been resolved.
Nov 4, 13:38 UTC
Update - Our cloud provider has implemented a fix for the storage performance issues affecting Vantage 3.x US. Since the fix was applied, we have not seen a recurrence of the issues. Storage checks during today’s peak usage show full availability.

We are continuing to monitor the environment closely to confirm that performance remains stable. If you still see slower processing or “server busy” errors, please contact Support.

We will provide another update once we have confirmed that the environment has fully recovered.
Nov 3, 03:08 UTC
Monitoring - We previously reported that the storage performance issues affecting Vantage US had been resolved. Our engineers have since found that the environment has not fully recovered, and some customers may still see slower processing or occasional “server busy” errors on transactions.

We are continuing to work with our cloud provider while storage performance stabilizes.

We apologize for the confusion and will provide another update as soon as we have more information.
Oct 26, 17:51 UTC

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

FlexiCapture Cloud EU2 - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 21:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 18:00 UTC
Scheduled - ABBYY has scheduled a maintenance window to upgrade FlexiCapture Cloud EU2 Infra on Friday, Oct 30 2026.

Scheduled time:

Start: 18:00 UTC on October 30 / 19:00 CET on October 30
End: 02:00 UTC on October 31 / 03:00 CET on October 31

During the maintenance window, access to ABBYY FlexiCapture Cloud EU2 will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.  

This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security

Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.  
 
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.  
 
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.  
 
Best regards,  
The ABBYY Team
Oct 27, 10:58 UTC

Oct 29, 2026

ABBYY Timeline 6.2.4 Cloud JP - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 15:00 UTC
Scheduled - ABBYY has scheduled a maintenance window for ABBYY Timeline version 6.2.4 Cloud in JP.

Scheduled time:

Start: 15:00 UTC on October 29, 2026 / 00:00 JST on October 30, 2026
End: 23:00 UTC on October 29, 2026 / 08:00 JST on October 30 2026

During this update, access to ABBYY Timeline will be temporarily unavailable.

This release focuses on strengthening platform security, addressing identified vulnerabilities, and maintaining system stability and reliability. It includes important updates to third-party libraries and underlying platform components to reduce exposure to known security risks and support ongoing platform maintenance.

Key improvements include:
Security enhancements: Remediation of identified Common Vulnerabilities and Exposures (CVEs) through updates to third-party libraries and platform dependencies.
Dependency and platform updates: Upgrades to underlying components to improve security, compatibility, and long-term maintainability.
Email authentication resilience: Improvements to SMTP authentication handling to address a potential denial-of-service vulnerability.
Platform stability: Maintenance improvements designed to support continued reliability and consistent system operation.

This is primarily a security and maintenance release. No new customer-facing features or changes to existing functionality are intended.

For additional details, including the security advisories addressed in this release, please refer to the updated release notes: https://support.abbyy.com/hc/en-us/articles/40078636388114-Timeline-Cloud-6-2-4-Release-Notes.

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 23, 14:24 UTC
ABBYY Timeline 6.2.4 Cloud AU - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 14:00 UTC
Scheduled - ABBYY has scheduled a maintenance window for ABBYY Timeline version 6.2.4 Cloud in AU.

Scheduled time:

Start: 14:00 UTC on October 29, 2026 / 00:00 AEDT on October 30, 2026
End: 22:00 UTC on October 29, 2026 / 08:00 AEDT on October 30, 2026

During this update, access to ABBYY Timeline will be temporarily unavailable.

This release focuses on strengthening platform security, addressing identified vulnerabilities, and maintaining system stability and reliability. It includes important updates to third-party libraries and underlying platform components to reduce exposure to known security risks and support ongoing platform maintenance.

Key improvements include:
Security enhancements: Remediation of identified Common Vulnerabilities and Exposures (CVEs) through updates to third-party libraries and platform dependencies.
Dependency and platform updates: Upgrades to underlying components to improve security, compatibility, and long-term maintainability.
Email authentication resilience: Improvements to SMTP authentication handling to address a potential denial-of-service vulnerability.
Platform stability: Maintenance improvements designed to support continued reliability and consistent system operation.

This is primarily a security and maintenance release. No new customer-facing features or changes to existing functionality are intended.

For additional details, including the security advisories addressed in this release, please refer to the updated release notes: https://support.abbyy.com/hc/en-us/articles/40078636388114-Timeline-Cloud-6-2-4-Release-Notes.

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 23, 14:23 UTC
ABBYY Timeline 6.2.4 Cloud US - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 06:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:01 UTC
Scheduled - ABBYY has scheduled a maintenance window for ABBYY Timeline version 6.2.4 Cloud in US.

Scheduled time:

Start: 03:00 UTC on October 29, 2026 / 22:00 EDT on October 28, 2026
End: 11:00 UTC on October 29, 2026 / 06:00 EDT on October 29, 2026

During this update, access to ABBYY Timeline will be temporarily unavailable.

This release focuses on strengthening platform security, addressing identified vulnerabilities, and maintaining system stability and reliability. It includes important updates to third-party libraries and underlying platform components to reduce exposure to known security risks and support ongoing platform maintenance.

Key improvements include:
Security enhancements: Remediation of identified Common Vulnerabilities and Exposures (CVEs) through updates to third-party libraries and platform dependencies.
Dependency and platform updates: Upgrades to underlying components to improve security, compatibility, and long-term maintainability.
Email authentication resilience: Improvements to SMTP authentication handling to address a potential denial-of-service vulnerability.
Platform stability: Maintenance improvements designed to support continued reliability and consistent system operation.

This is primarily a security and maintenance release. No new customer-facing features or changes to existing functionality are intended.

For additional details, including the security advisories addressed in this release, please refer to the updated release notes: https://support.abbyy.com/hc/en-us/articles/40078636388114-Timeline-Cloud-6-2-4-Release-Notes.

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 23, 14:22 UTC
ABBYY Timeline 6.2.4 Cloud EU - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 06:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 02:00 UTC
Scheduled - ABBYY has scheduled a maintenance window for ABBYY Timeline version 6.2.4 Cloud in EU.

Scheduled time:

Start: 02:00 UTC on October 29, 2026 / 04:00 CEST on October 29, 2026
End: 10:00 UTC on October 29, 2026 / 12:00 CEST on October 29, 2026

During this update, access to ABBYY Timeline will be temporarily unavailable.

This release focuses on strengthening platform security, addressing identified vulnerabilities, and maintaining system stability and reliability. It includes important updates to third-party libraries and underlying platform components to reduce exposure to known security risks and support ongoing platform maintenance.

Key improvements include:
Security enhancements: Remediation of identified Common Vulnerabilities and Exposures (CVEs) through updates to third-party libraries and platform dependencies.
Dependency and platform updates: Upgrades to underlying components to improve security, compatibility, and long-term maintainability.
Email authentication resilience: Improvements to SMTP authentication handling to address a potential denial-of-service vulnerability.
Platform stability: Maintenance improvements designed to support continued reliability and consistent system operation.

This is primarily a security and maintenance release. No new customer-facing features or changes to existing functionality are intended.

For additional details, including the security advisories addressed in this release, please refer to the updated release notes: https://support.abbyy.com/hc/en-us/articles/40078636388114-Timeline-Cloud-6-2-4-Release-Notes.

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 23, 14:21 UTC

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Processing delays in Vantage 3.x US
Resolved - The storage performance issues affecting Vantage US have been resolved, and processing times have returned to normal. Error rates fell steadily after we identified the cause, and we have confirmed that the environment is now operating as expected.

If you still see slower processing or errors, please contact ABBYY Support. We apologize for the disruption and thank you for your patience.
Oct 26, 14:26 UTC
Identified - We have identified that the slow processing in Vantage US is caused by storage performance issues with our cloud provider, and we are working with the provider to resolve them. Error rates have been falling steadily over the past few days. We expect further improvement each day and a full resolution over the coming days. Until then, some customers may still see slower processing or occasional errors.
Oct 22, 13:15 UTC
Investigating - We are aware of processing delays affecting some customers in the Vantage US environment. Our team is investigating and working to restore normal processing times.
Oct 21, 17:23 UTC
Vantage 3 Cloud EU - Transaction processing delays and failures
Resolved - Transactions in Vantage 3 Cloud EU were slow or failed between approximately 08:00 and 10:40 UTC on October 26, 2026, because of a degraded infrastructure node. The node was removed from service and processing is back to normal. Transactions that failed in this period can be resubmitted. We apologize for the disruption.
Oct 26, 08:00 UTC

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

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