Processing delays in Vantage 3.x US
Identified - We have identified that the slow processing in Vantage US is caused by storage performance issues with our cloud provider, and we are working with the provider to resolve them. Error rates have been falling steadily over the past few days. We expect further improvement each day and a full resolution over the coming days. Until then, some customers may still see slower processing or occasional errors.
Oct 22, 2026 - 13:15 UTC
Investigating - We are aware of processing delays affecting some customers in the Vantage US environment. Our team is investigating and working to restore normal processing times.
Oct 21, 2026 - 17:23 UTC
Uptime over the past 90 days. View historical uptime.
Vantage Cloud 3 Degraded Performance
EU Operational
US Degraded Performance
AU Operational
Vantage Cloud 2.7 Operational
EU Operational
US Operational
US2 Operational
FlexiCapture Cloud Operational
EU Operational
EU2 Operational
US Operational
AU Operational
Timeline Cloud Operational
US Operational
JP Operational
EU Operational
AU Operational
Proof of Identity US Operational
Online Licensing Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 23, 2026

No incidents reported today.

Oct 22, 2026

CANCELLED: ABBYY Vantage 3 Cloud US - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance for ABBYY Vantage 3 Cloud US has been cancelled. Vantage 3 Cloud US will remain available and no action is required. We are moving to a monthly release schedule and will announce the next maintenance window in advance.
Oct 22, 13:39 UTC
Scheduled - The scheduled maintenance for ABBYY Vantage 3 Cloud US has been cancelled. Vantage 3 Cloud US will remain available and no action is required. We are moving to a monthly release schedule and will announce the next maintenance window in advance.

ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud US.

Scheduled time:
Start: 02:00 UTC on October 28 / 22:00 EDT on October 27
End: 10:00 UTC on October 28 / 06:00 EDT on October 28

During this maintenance window, ABBYY Vantage 3 Cloud US will be temporarily unavailable while the upgrade is completed.

Please note:
Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 14, 12:59 UTC
CANCELLED: ABBYY Vantage 3 Cloud EU - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance for ABBYY Vantage 3 Cloud EU has been cancelled. Vantage 3 Cloud EU will remain available and no action is required. We are moving to a monthly release schedule and will announce the next maintenance window in advance.
Oct 22, 13:37 UTC
Scheduled - The scheduled maintenance for ABBYY Vantage 3 Cloud EU has been cancelled. Vantage 3 Cloud EU will remain available and no action is required. We are moving to a monthly release schedule and will announce the next maintenance window in advance.

ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud EU.

Scheduled time:

Start: 19:00 UTC on October 28 / 21:00 CEST on October 28
End: 03:00 UTC on October 29 / 05:00 CEST on October 29

During this maintenance window, ABBYY Vantage 3 Cloud EU will be temporarily unavailable while the upgrade is completed.

Please note:

Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 14, 13:00 UTC
CANCELLED: ABBYY Vantage 3 Cloud AU - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance for ABBYY Vantage 3 Cloud AU has been cancelled. Vantage 3 Cloud AU will remain available and no action is required. We are moving to a monthly release schedule and will announce the next maintenance window in advance.
Oct 22, 13:35 UTC
Scheduled - The scheduled maintenance for ABBYY Vantage 3 Cloud AU has been cancelled. Vantage 3 Cloud AU will remain available and no action is required. We are moving to a monthly release schedule and will announce the next maintenance window in advance.

ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud AU.

Scheduled time:

Start: 12:30 UTC on October 27 / 23:30 AEDT on October 27
End: 20:30 UTC on October 27 / 07:30 AEDT on October 28

During this maintenance window, ABBYY Vantage 3 Cloud AU will be temporarily unavailable while the upgrade is completed.

Please note:

Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 14, 12:58 UTC

Oct 21, 2026

Vantage 2.7 (AU) is being retired
Completed - The retirement of Vantage 2.7 (EU) is complete.
Oct 21, 17:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 16:30 UTC
Scheduled - We are retiring the Vantage 2.7 environment in the Australia (AU) region on 21 October 2026 at 04:00 AEDT (Sydney), which is 17:00 UTC on 20 October. All existing customers in this region have already been migrated to Vantage 3.x, and no action is needed from you.

After this time, Vantage 3.x will be the only version available in AU. Your 3.x tenant, skills and data are not affected.

If you still use a 2.7 address in any integration or script, or see any problem accessing Vantage after this time, please submit a request to ABBYY Support and we’ll help you right away.
https://support.abbyy.com/hc/en-us/requests/new
Oct 20, 16:28 UTC

Oct 20, 2026

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

ABBYY Vantage 3 Cloud EU - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance has been completed.
Oct 14, 21:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 19:00 UTC
Scheduled - ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud EU.

Scheduled time:

Start: 19:00 UTC on October 14 / 21:00 CEST on October 14
End: 03:00 UTC on October 15 / 05:00 CEST on October 15

During this maintenance window, ABBYY Vantage 3 Cloud EU will be temporarily unavailable while the upgrade is completed.

Please note:

Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Sep 30, 14:27 UTC
ABBYY Vantage 3 Cloud US - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance has been completed.
Oct 14, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:00 UTC
Scheduled - ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud US.

Scheduled time:
Start: 02:00 UTC on October 14 / 22:00 EDT on October 13
End: 10:00 UTC on October 14 / 06:00 EDT on October 14

During this maintenance window, ABBYY Vantage 3 Cloud US will be temporarily unavailable while the upgrade is completed.

Please note:
Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Sep 30, 14:26 UTC

Oct 13, 2026

ABBYY Vantage 3 Cloud AU - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance has been completed.
Oct 13, 15:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 12:30 UTC
Scheduled - ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud AU.

Scheduled time:

Start: 12:30 UTC on October 13 / 23:30 AEDT on October 13
End: 20:30 UTC on October 13 / 07:30 AEDT on October 14

During this maintenance window, ABBYY Vantage 3 Cloud AU will be temporarily unavailable while the upgrade is completed.

Please note:

Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Sep 30, 14:25 UTC

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage