Monitoring - Our cloud provider has successfully completed the required scaling activities, and performance has returned to normal in the ABBYY Vantage 3 US region. Document processing is operating as expected.
We will continue to closely monitor the platform to ensure stability and will provide further updates if needed.
Customers experiencing stuck transactions and/or Manual Review issues will need to reprocess the affected transactions.
If assistance is needed with reprocessing stuck transactions, please create a ticket with ABBYY Support using the following link: https://support.abbyy.com/hc/en-us/requests/new
Jun 26, 2026 - 16:38 UTC
We will continue to closely monitor the platform to ensure stability and will provide further updates if needed.
Customers experiencing stuck transactions and/or Manual Review issues will need to reprocess the affected transactions.
If assistance is needed with reprocessing stuck transactions, please create a ticket with ABBYY Support using the following link: https://support.abbyy.com/hc/en-us/requests/new
Jun 26, 2026 - 16:38 UTC
Identified - We have identified that some transactions became stuck in a processing state during the incident. This issue is affecting both the Vantage 3 EU and US regions, although it is currently more prevalent in the US region.
Document processing performance has improved; however, infrastructure scaling efforts with our cloud provider are still ongoing. Our cloud provider has estimated that these scaling activities will be completed this weekend. Until those activities are complete, some transactions may continue to become stuck or remain in processing longer than expected. Users may also experience intermittent failures when attempting to open documents in Manual Review.
Our Engineering and Cloud Operations teams continue to work with our cloud provider to complete the required scaling activities and reduce customer impact. We will provide additional guidance in future updates on how customers should proceed with transactions that remain stuck.
We will continue to provide updates as additional progress is made.
Jun 25, 2026 - 17:58 UTC
Document processing performance has improved; however, infrastructure scaling efforts with our cloud provider are still ongoing. Our cloud provider has estimated that these scaling activities will be completed this weekend. Until those activities are complete, some transactions may continue to become stuck or remain in processing longer than expected. Users may also experience intermittent failures when attempting to open documents in Manual Review.
Our Engineering and Cloud Operations teams continue to work with our cloud provider to complete the required scaling activities and reduce customer impact. We will provide additional guidance in future updates on how customers should proceed with transactions that remain stuck.
We will continue to provide updates as additional progress is made.
Jun 25, 2026 - 17:58 UTC
Monitoring - Performance has returned to normal, and document processing is operating as expected. We will continue to closely monitor the platform to ensure stability and will provide further updates if needed.
Jun 25, 2026 - 10:48 UTC
Jun 25, 2026 - 10:48 UTC
Update - We are actively working with our cloud provider on infrastructure changes to address the ongoing performance degradation.
We continue to monitor the platform closely and will provide further updates as progress is made.
Next Update: 11 AM UTC
Jun 25, 2026 - 08:13 UTC
We continue to monitor the platform closely and will provide further updates as progress is made.
Next Update: 11 AM UTC
Jun 25, 2026 - 08:13 UTC
Update - We are continuing to work on the fix, and we will keep you posted as and when we have further updates.
Next Update will be at 8:00 AM UTC.
Jun 25, 2026 - 05:55 UTC
Next Update will be at 8:00 AM UTC.
Jun 25, 2026 - 05:55 UTC
Identified - Our Engineering and Cloud Operations teams continue to work on increasing available capacity in the Vantage 3 US region.
We are also working with our cloud provider to investigate challenges with scaling the environment. At this time, customers may continue to experience delayed document processing, with some transactions remaining in a processing state longer than expected. Users may also experience delays as documents move through the workflow or load in Manual Review.
We will provide another update as soon as additional progress has been made.
Jun 24, 2026 - 19:26 UTC
We are also working with our cloud provider to investigate challenges with scaling the environment. At this time, customers may continue to experience delayed document processing, with some transactions remaining in a processing state longer than expected. Users may also experience delays as documents move through the workflow or load in Manual Review.
We will provide another update as soon as additional progress has been made.
Jun 24, 2026 - 19:26 UTC
Investigating - We are currently investigating reports of delayed document processing in the Vantage 3 US region.
Some transactions may remain in a processing state longer than expected, and users may experience delays as documents move through the workflow or load in Manual Review.
We have identified that the delays are related to an unusual increase in processing load, which is exceeding the currently available resources.
Our Engineering and Cloud Operations teams are actively working to increase available capacity and restore normal processing performance. Customers may continue to experience delays while transactions are processed and the backlog is reduced.
We will provide another update as soon as additional progress has been made.
Jun 24, 2026 - 16:24 UTC
Some transactions may remain in a processing state longer than expected, and users may experience delays as documents move through the workflow or load in Manual Review.
We have identified that the delays are related to an unusual increase in processing load, which is exceeding the currently available resources.
Our Engineering and Cloud Operations teams are actively working to increase available capacity and restore normal processing performance. Customers may continue to experience delays while transactions are processed and the backlog is reduced.
We will provide another update as soon as additional progress has been made.
Jun 24, 2026 - 16:24 UTC
Identified - We have identified that some transactions became stuck in a processing state during the incident. This issue is affecting both the Vantage 3 EU and US regions, although it is currently more prevalent in the US region.
Document processing performance has improved; however, infrastructure scaling efforts with our cloud provider are still ongoing. Our cloud provider has estimated that these scaling activities will be completed this weekend. Until those activities are complete, some transactions may continue to become stuck or remain in processing longer than expected. Users may also experience intermittent failures when attempting to open documents in Manual Review.
Our Engineering and Cloud Operations teams continue to work with our cloud provider to complete the required scaling activities and reduce customer impact. We will provide additional guidance in future updates on how customers should proceed with transactions that remain stuck.
We will continue to provide updates as additional progress is made.
Jun 25, 2026 - 17:58 UTC
Document processing performance has improved; however, infrastructure scaling efforts with our cloud provider are still ongoing. Our cloud provider has estimated that these scaling activities will be completed this weekend. Until those activities are complete, some transactions may continue to become stuck or remain in processing longer than expected. Users may also experience intermittent failures when attempting to open documents in Manual Review.
Our Engineering and Cloud Operations teams continue to work with our cloud provider to complete the required scaling activities and reduce customer impact. We will provide additional guidance in future updates on how customers should proceed with transactions that remain stuck.
We will continue to provide updates as additional progress is made.
Jun 25, 2026 - 17:58 UTC
Monitoring - Performance has returned to normal, and document processing is operating as expected. We will continue to closely monitor the platform to ensure stability and will provide further updates if needed.
Jun 25, 2026 - 10:48 UTC
Jun 25, 2026 - 10:48 UTC
Update - We are actively working with our cloud provider on infrastructure changes to address the ongoing performance degradation.
We continue to monitor the platform closely and will provide further updates as progress is made.
Next Update: 11 AM UTC
Jun 25, 2026 - 08:14 UTC
We continue to monitor the platform closely and will provide further updates as progress is made.
Next Update: 11 AM UTC
Jun 25, 2026 - 08:14 UTC
Update - We are continuing to work on the fix, and we will keep you posted as and when we have further updates.
Next Update will be at 8:00 AM UTC.
Jun 25, 2026 - 05:55 UTC
Next Update will be at 8:00 AM UTC.
Jun 25, 2026 - 05:55 UTC
Update - We continue to work with our cloud provider to scale additional resources. This process is taking longer than expected due to resource constraints reported by the provider, and we have been advised that scaling efforts may continue through the weekend. In parallel, we are performing optimizations within the existing environment to help reduce customer impact as much as possible.
During this time, some transactions may remain in a processing state longer than expected, and users may also experience delays or errors when attempting to open documents in Manual Review.
We understand how important timely processing and access to Manual Review are to our customers’ operations, and we are treating this issue with urgency. We will continue to provide updates as meaningful progress is made.
Jun 25, 2026 - 00:17 UTC
During this time, some transactions may remain in a processing state longer than expected, and users may also experience delays or errors when attempting to open documents in Manual Review.
We understand how important timely processing and access to Manual Review are to our customers’ operations, and we are treating this issue with urgency. We will continue to provide updates as meaningful progress is made.
Jun 25, 2026 - 00:17 UTC
Update - Our Engineering and Cloud Operations teams continue to work on increasing available capacity in the Vantage 3 EU region.
We are also working with our cloud provider to investigate challenges with scaling the environment. At this time, customers may continue to experience delayed document processing, with some transactions remaining in a processing state longer than expected. Users may also experience delays as documents move through the workflow or load in Manual Review.
We will provide another update as soon as additional progress has been made.
Jun 24, 2026 - 19:25 UTC
We are also working with our cloud provider to investigate challenges with scaling the environment. At this time, customers may continue to experience delayed document processing, with some transactions remaining in a processing state longer than expected. Users may also experience delays as documents move through the workflow or load in Manual Review.
We will provide another update as soon as additional progress has been made.
Jun 24, 2026 - 19:25 UTC
Identified - We have identified that the processing delays in the Vantage 3 EU region are related to an unusual increase in load that is overwhelming the available processing resources.
Our engineering and cloud operations teams are actively working to increase available resources and restore normal processing performance. Customers may continue to experience delays while transactions are processed and the backlog is reduced.
We will provide another update as soon as additional progress has been made.
Jun 24, 2026 - 16:23 UTC
Our engineering and cloud operations teams are actively working to increase available resources and restore normal processing performance. Customers may continue to experience delays while transactions are processed and the backlog is reduced.
We will provide another update as soon as additional progress has been made.
Jun 24, 2026 - 16:23 UTC
Investigating - We are currently investigating reports of delayed document processing in the Vantage 3 EU region. Some transactions may remain in a processing state longer than expected, and users may experience delays when documents are moving through the workflow or loading in Manual Review.
Our engineering and cloud operations teams are actively reviewing the affected services and processing queues. We will provide an update as soon as more information is available.
We apologize for the disruption and appreciate your patience while we work to restore normal processing performance.
Jun 24, 2026 - 15:27 UTC
Our engineering and cloud operations teams are actively reviewing the affected services and processing queues. We will provide an update as soon as more information is available.
We apologize for the disruption and appreciate your patience while we work to restore normal processing performance.
Jun 24, 2026 - 15:27 UTC
Vantage Cloud 3.1
Operational
EU
Operational
US
Operational
AU
Operational
Vantage Cloud 2.7
Operational
EU
Operational
US
Operational
AU
Operational
US2
Operational
FlexiCapture Cloud
Operational
EU
Operational
EU2
Operational
US
Operational
AU
Operational
Timeline Cloud
Operational
US
Operational
JP
Operational
EU
Operational
AU
Operational
Proof of Identity US
Operational
Online Licensing Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
ABBYY Vantage 3 Cloud AU - Scheduled Maintenance and Upgrade Jul 7, 2026 10:00-18:00 UTC
Dear Customer,
ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud AU.
Scheduled time:
Start: 10:00 UTC on July 7 / 20:00 AEST on July 7
End: 18:00 UTC on July 7 / 04:00 AEST on July 8
During this maintenance window, ABBYY Vantage 3 Cloud AU will be temporarily unavailable while the upgrade is completed.
Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience
Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.
For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Posted on Jun 26, 2026 - 02:22 UTC
ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud AU.
Scheduled time:
Start: 10:00 UTC on July 7 / 20:00 AEST on July 7
End: 18:00 UTC on July 7 / 04:00 AEST on July 8
During this maintenance window, ABBYY Vantage 3 Cloud AU will be temporarily unavailable while the upgrade is completed.
Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience
Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.
For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Posted on Jun 26, 2026 - 02:22 UTC
ABBYY Vantage 3 Cloud US - Scheduled Maintenance and Upgrade Jul 8, 2026 02:00-10:00 UTC
Dear Customer,
ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud US.
Scheduled time:
Start: 02:00 UTC on July 8 / 22:00 EDT on July 7
End: 10:00 UTC on July 8 / 06:00 EDT on July 8
During this maintenance window, ABBYY Vantage 3 Cloud US will be temporarily unavailable while the upgrade is completed.
Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience
Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.
For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Posted on Jun 26, 2026 - 02:31 UTC
ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud US.
Scheduled time:
Start: 02:00 UTC on July 8 / 22:00 EDT on July 7
End: 10:00 UTC on July 8 / 06:00 EDT on July 8
During this maintenance window, ABBYY Vantage 3 Cloud US will be temporarily unavailable while the upgrade is completed.
Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience
Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.
For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Posted on Jun 26, 2026 - 02:31 UTC
ABBYY Vantage 3 Cloud EU - Scheduled Maintenance and Upgrade Jul 8, 2026 19:00 - Jul 9, 2026 03:00 UTC
Dear Customer,
ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud EU.
Scheduled time:
Start: 19:00 UTC on July 8 / 21:00 CEST on July 8
End: 03:00 UTC on July 9 / 05:00 CEST on July 9
During this maintenance window, ABBYY Vantage 3 Cloud EU will be temporarily unavailable while the upgrade is completed.
Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience
Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.
For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Posted on Jun 26, 2026 - 02:37 UTC
ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud EU.
Scheduled time:
Start: 19:00 UTC on July 8 / 21:00 CEST on July 8
End: 03:00 UTC on July 9 / 05:00 CEST on July 9
During this maintenance window, ABBYY Vantage 3 Cloud EU will be temporarily unavailable while the upgrade is completed.
Please note:
+ Your tenant and all associated data will remain intact and unchanged
+ No action is required on your part
+ This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
+ Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience
Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.
For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Best regards,
The ABBYY Team
Posted on Jun 26, 2026 - 02:37 UTC