All Systems Operational

Uptime over the past 90 days. View historical uptime.
Vantage EU Operational
90 days ago
100.0 % uptime
Today
Vantage US Operational
90 days ago
100.0 % uptime
Today
Vantage AU Operational
90 days ago
100.0 % uptime
Today
Proof of Identity US Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud EU Operational
90 days ago
99.98 % uptime
Today
FlexiCapture Cloud EU2 Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud US Operational
90 days ago
99.97 % uptime
Today
FlexiCapture Cloud AU Operational
90 days ago
99.98 % uptime
Today
Timeline US Operational
90 days ago
100.0 % uptime
Today
Timeline JP Operational
90 days ago
100.0 % uptime
Today
Timeline EU Operational
90 days ago
100.0 % uptime
Today
Timeline AU Operational
90 days ago
100.0 % uptime
Today
SDK Online Licensing Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 21, 2025
FlexiCapture Cloud AU - Performance Degradation
Resolved - The temporary slowdown caused due to a surge in document processing. The backlog has been successfully cleared, and all services are now running smoothly.
Our team is actively monitoring the queue for the next two hours to ensure continued stability. Should you notice any issues, please don’t hesitate to contact us at https://support.abbyy.com.
Thank you for your patience and understanding!
May 21, 02:21 UTC
Update - We are continuing to investigate this issue.
May 21, 01:34 UTC
Investigating - We have observed some issues in FlexiCapture Cloud AU. Currently, analysis is in progress and we are analyzing the situation.
May 21, 01:33 UTC
May 20, 2025
FlexiCapture Cloud US - ICaaS Captured Data Layout Retrieval
Resolved - We have been closely monitoring this issue and are pleased to report that everything is running smoothly after implementing the workaround.
May 20, 19:10 UTC
Monitoring - We have implemented a temporary workaround and are closely monitoring the situation. We will provide further updates as soon as more information becomes available.
May 20, 18:14 UTC
Update - We are continuing to investigate this issue.
May 20, 17:20 UTC
Investigating - Some customers may experience issues when trying to get the captured data layout with ICaaS. We are actively investigating the problem and will provide regular updates on our progress.
May 20, 16:53 UTC
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
FlexiCapture EU2 Maintenance for Vendor-specific Training
Completed - Scheduled maintenance is successfully completed. This maintenance resolves issues with vendor-specific training related to VendorID when the project is uploaded to a server. ABBYY's top priority is service reliability, so we continuously improve our systems.
May 15, 16:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 14:00 UTC
Scheduled - The maintenance of ABBYY FlexiCapture in the EU2 Cloud is planned on Wednesday, May 15, 2025, at 02:00 PM UTC. You do not need to take any further action for the update.

This maintenance resolves issues with vendor-specific training related to VendorID when the project is uploaded to a server. ABBYY's top priority is service reliability, so we continuously improve our systems.
There will be no downtime during this maintenance.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the webform at https://support.abbyy.com.
May 12, 08:13 UTC
FlexiCapture US Maintenance for Vendor-specific Training - No Downtime
Completed - Scheduled maintenance is successfully completed. This maintenance resolves issues with vendor-specific training related to VendorID when the project is uploaded to a server. ABBYY's top priority is service reliability, so we continuously improve our systems.
May 15, 07:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 05:00 UTC
Scheduled - The maintenance of ABBYY FlexiCapture in the US Cloud is planned on Wednesday, May 15, 2025, at 5:00 AM UTC (May 15, 2025, at 12:00 AM CST). You do not need to take any further action for the update.
This maintenance resolves issues with vendor-specific training related to VendorID when the project is uploaded to a server. ABBYY's top priority is service reliability, so we continuously improve our systems.
There will be no downtime during this maintenance.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the webform at https://support.abbyy.com.
May 12, 08:18 UTC
May 14, 2025
FlexiCapture AU Maintenance for Vendor-specific Training - No Downtime
Completed - Scheduled maintenance is successfully completed. This maintenance resolves issues with vendor-specific training related to VendorID when the project is uploaded to a server. ABBYY's top priority is service reliability, so we continuously improve our systems.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the webform at https://support.abbyy.com.
May 14, 18:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 14:00 UTC
Scheduled - The maintenance of ABBYY FlexiCapture in the AU Cloud is planned on Wednesday, May 14, 2025, at 2:00 PM UTC (May 15, 2025, 12:00 AM AEST). You do not need to take any further action for the update.
This maintenance resolves issues with vendor-specific training related to VendorID when the project is uploaded to a server. ABBYY's top priority is service reliability, so we continuously improve our systems.
There will be no downtime during this maintenance.
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the webform at https://support.abbyy.com.
May 12, 08:15 UTC
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
FlexiCapture AU Performance degradation
Resolved - We’ve been closely monitoring our document processing queue over the past few days and are pleased to report that everything is running smoothly, with no backlog observed. Document processing is performing efficiently.
May 8, 09:49 UTC
Monitoring - We identified a faulty process that was causing errors and blocking other tasks during document processing. This issue has now been resolved, and the backlog of pending tasks has been cleared. Site performance should be restored to normal. Please let us know if you experience any further issues.
May 7, 04:11 UTC
Update - We are investing an issue within FlexiCapture Cloud impacting tasks processed through email ingestion. Tasks that currently leverage hotfolders for email processing of documents are currently not being processed successfully. As a result, you may continue to experience delays in processing of documents. Please be assured that we are addressing this with the highest priority and will keep you updated on any progress.
May 6, 21:26 UTC
Investigating - The solutions and workarounds implemented so far have not resulted in a reduction of the backlog. As a result, you may continue to experience delays in processing of documents. Please be assured that we are escalating the investigation to the highest level and will keep you updated on any progress.
May 6, 13:25 UTC
Monitoring - We have implemented a temporary workaround and are closely monitoring the situation. We will provide further updates as soon as more information becomes available.
May 6, 06:22 UTC
Update - We are working on further optimizing resources in order to gain more processing capability.
May 6, 04:29 UTC
Update - We have observed a significant increase in the backlog of pending tasks in Flexicapture Australia. As a result, you may experience temporary performance degradation when processing documents. We are actively monitoring the situation and will implement necessary measures to address the issue.
May 6, 02:29 UTC
Investigating - We have observed some issues in Flexicapture cloud AU. Currently analysis is in progress and we are analyzing the situation.
May 6, 01:17 UTC
May 7, 2025
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