Resolved -
This incident has been resolved
Aug 11, 16:02 UTC
Update -
Our monitoring indicates that the transaction backlog has been cleared and the ABBYY Vantage 3 Cloud US environment is now operating normally.
We will continue to closely monitor the environment for the next hour to confirm that performance remains stable before closing the incident.
Aug 11, 14:29 UTC
Monitoring -
We have identified the cause of the increased transaction processing times in the ABBYY Vantage 3 Cloud US environment and have implemented a fix.
The system is now recovering and processing the accumulated workload. Customers may continue to experience some processing delays while the backlog is cleared.
We will continue to monitor the environment closely and provide a further update once processing has returned to normal.
Aug 11, 14:11 UTC
Investigating -
We are investigating reports of increased transaction processing times in the ABBYY Vantage 3 Cloud US environment.
Some customers may experience delays in transaction processing. Our teams are actively investigating the issue and working to restore normal processing performance.
We will provide further updates as more information becomes available.
Aug 11, 13:47 UTC