All Systems Operational
Vantage EU Operational
90 days ago
100.0 % uptime
Today
Vantage US Operational
90 days ago
99.86 % uptime
Today
Vantage AU Operational
90 days ago
99.99 % uptime
Today
Proof of Identity US Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud EU Operational
90 days ago
99.98 % uptime
Today
FlexiCapture Cloud EU2 Operational
90 days ago
99.86 % uptime
Today
FlexiCapture Cloud US Operational
90 days ago
99.97 % uptime
Today
FlexiCapture Cloud AU Operational
90 days ago
99.98 % uptime
Today
Timeline US Operational
90 days ago
100.0 % uptime
Today
Timeline JP Operational
90 days ago
100.0 % uptime
Today
Timeline EU Operational
90 days ago
100.0 % uptime
Today
Timeline AU Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Vantage AU update to version 2.6.0 Jun 1, 2024 09:00-12:00 UTC
The update of ABBYY Vantage in the AU Cloud to version 2.6.0 is planned for 1 June 2024 19:00 AEST. The update does not require any further action from you.
Alongside addressing a number of issues reported by customers, this release delivers:
— quality improvements and updates in several supported document types, incl. Invoice, Purchase Order, Delivery Note, Packing List, Sea Waybill;
— extraction of handwritten values in the Receipt document skill, and extraction of receipt data from Slovakia, Hungary and Serbia;
— updates to document skills processing various Internal Revenue Service (IRS) tax forms (USA) to support 2023 tax period variants (where relevant);
— new document splitter skill for Purchase Orders, that separates multiple POs saved within one file into separate files with one PO per file;
— early access to the Vantage Mobile Input SDK, which allows developers to integrate mobile document capture seamlessly in native iOS and Android apps. This option extends the previously available Vantage Mobile Input capabilities through web applications.

You can find further details in the Release Notes:
https://support.abbyy.com/hc/en-us/articles/29464153665939-Vantage-2-6

This update may cause short interruptions (no longer than 30 min.) to some parts of the Vantage service, therefore it has been scheduled outside of regular working hours. Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.
If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.

Posted on May 17, 2024 - 15:10 UTC
Vantage US update to version 2.6.0 Jun 2, 2024 09:00-12:00 UTC
The update of ABBYY Vantage in the US Cloud to version 2.6.0 is planned for 2 June 2024 04:00 AM CDT. The update does not require any further action from you.
Alongside addressing a number of issues reported by customers, this release delivers:
— quality improvements and updates in several supported document types, incl. Invoice, Purchase Order, Delivery Note, Packing List, Sea Waybill;
— extraction of handwritten values in the Receipt document skill, and extraction of receipt data from Slovakia, Hungary and Serbia;
— updates to document skills processing various Internal Revenue Service (IRS) tax forms (USA) to support 2023 tax period variants (where relevant);
— new document splitter skill for Purchase Orders, that separates multiple POs saved within one file into separate files with one PO per file;
— early access to the Vantage Mobile Input SDK, which allows developers to integrate mobile document capture seamlessly in native iOS and Android apps. This option extends the previously available Vantage Mobile Input capabilities through web applications.

You can find further details in the Release Notes:
https://support.abbyy.com/hc/en-us/articles/29464153665939-Vantage-2-6

This update may cause short interruptions (no longer than 30 min.) to some parts of the Vantage service, therefore it has been scheduled outside of regular working hours. Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.
If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.

Posted on May 17, 2024 - 15:07 UTC
Vantage EU: update 2.6.0 Jun 8, 2024 14:00-17:00 UTC
The update of ABBYY Vantage in the EU Cloud to version 2.6.0 is planned for 8 June 2024 16:00 am CET. The update does not require any further action from you.
Alongside addressing a number of issues reported by customers, this release delivers:

— quality improvements and updates in several supported document types, incl. Invoice, Purchase Order, Delivery Note, Packing List, Sea Waybill;
— extraction of handwritten values in the Receipt document skill, and extraction of receipt data from Slovakia, Hungary, and Serbia;
— updates to document skills processing various Internal Revenue Service (IRS) tax forms (USA) to support 2023 tax period variants (where relevant);
— new document splitter skill for Purchase Orders, that separates multiple POs saved within one file into separate files with one PO per file;
— early access to the Vantage Mobile Input SDK, which allows developers to integrate mobile document capture seamlessly in native iOS and Android apps. This option extends the previously available Vantage Mobile Input capabilities through web applications.

You can find further details in the Release Notes (https://support.abbyy.com/hc/en-us/articles/29464153665939-Vantage-2-6).
This update may cause short interruptions (no longer than 30 min.) to some parts of the Vantage service, therefore it has been scheduled outside of regular working hours. Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.
If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.

Posted on May 17, 2024 - 15:07 UTC
Past Incidents
May 20, 2024

No incidents reported today.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Resolved - This incident has been resolved.
May 17, 10:07 UTC
Update - We are continuing to investigate this issue.
May 17, 09:28 UTC
Update - We are continuing to investigate this issue.
May 17, 08:30 UTC
Investigating - We are observing a slowdown in ABBYY FlexiCapture Cloud AU service.

Operations teams are actively working to resolve the issue. We expect to provide another update within 30 min or as soon as more information becomes available.

May 17, 07:51 UTC
May 16, 2024

No incidents reported.

May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 17:00 UTC
Scheduled - Regular maintenance of ABBYY Vantage in the EU Cloud is planned for Tuesday, May 14, 17:00 UTC. As part of this maintenance we will rotate the passwords. The maintenance does not require any further action from you.
We do not expect any downtime during the maintenance process – your access to the ABBYY Vantage EU services will not be interrupted.
Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.
If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.

May 12, 15:41 UTC
Resolved - The incident was resolved, and the service work was restored.

Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.

Thank you for your patience. We bring our apologies for the inconvenience caused.

May 15, 14:37 UTC
Update - We are continuing to work on a fix for this issue.
May 14, 15:44 UTC
Identified - Due to a TLS connection issues, the authorization flow with MSGraph can be failed on an mailbox initial setup or at the moment of prolongation of an access token.

The issue is identified, a patch is under construction and it will be tested in preproduction environment. After that all affected instances will be updated.

May 14, 14:26 UTC
May 14, 2024
Resolved - This incident has been resolved.
May 14, 02:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 02:27 UTC
Update - We are continuing to investigate this issue.
May 14, 02:05 UTC
Investigating - We are currently investigating a reported issue affecting login functionality for FlexiCapture Cloud users in Australia (AU).
We understand the importance of uninterrupted access to the platform. Our team is working diligently to identify and resolve the cause of this issue as quickly as possible.

May 14, 01:31 UTC
May 13, 2024
Completed - The scheduled maintenance has been completed.
May 13, 15:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 UTC
Scheduled - Regular maintenance of ABBYY Vantage in the US Cloud is planned for Monday, May 13, 5:00 EST. As part of this maintenance we will rotate the passwords. The maintenance does not require any further action from you.
We do not expect any downtime during the maintenance process – your access to the ABBYY Vantage US services will not be interrupted.
Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.
If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.

May 12, 15:39 UTC
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Completed - The scheduled maintenance has been completed.
May 10, 18:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 10, 15:55 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 10, 13:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 12:00 UTC
Scheduled - Regular maintenance of ABBYY Vantage in the AU Cloud is planned for Friday, May 10, 22:00 AEST. As part of this maintenance we will rotate the passwords. The maintenance does not require any further action from you.
We do not expect any downtime during the maintenance process – your access to the ABBYY Vantage AU services will not be interrupted.
Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.
If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at
https://support.abbyy.com.

May 9, 20:58 UTC
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.