Update - We have identified the issue affecting performance and are currently working on a solution. To enhance performance, changes to the infrastructure are necessary, and we are developing a procedure for deploying the new infrastructure
Oct 09, 2024 - 16:34 UTC
Oct 09, 2024 - 16:34 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 09, 2024 - 16:17 UTC
Oct 09, 2024 - 16:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 09, 2024 - 12:38 UTC
Oct 09, 2024 - 12:38 UTC
Investigating - We are experiencing some performance degradation in EU2 FlexiCapture Cloud environment. This may affect certain invoice processing operations. Operations team is working on identifying the root cause.
Oct 09, 2024 - 11:55 UTC
Oct 09, 2024 - 11:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 09, 2024 - 09:47 UTC
Oct 09, 2024 - 09:47 UTC
Investigating - We are currently experiencing a performance degradation in the ABBYY FlexiCapture Cloud AU service. Our team is actively investigating the root cause of this slowdown and working diligently to restore normal service levels as soon as possible.
Oct 09, 2024 - 09:34 UTC
Oct 09, 2024 - 09:34 UTC
Monitoring - We faced intermittent performance degradation due to excessive load conditions causing performance spikes specifically targeting lookups and check rules. Over the past week and the weekend we have taken actions to address these issues and we have been able to improve the operations of the system and we will continue to address and eliminate these performance issues through out this week and we will be adding additional cloud capacity over the next week to continue improving the performance.
Oct 02, 2024 - 11:17 UTC
Oct 02, 2024 - 11:17 UTC
Update - We are experiencing performance degradation in task processing and rule-check execution during interactive document verification.
Customer Support, Operations, and Engineering are actively investigating and implementing corrective actions to address these performance issues. We apologize for any inconvenience this may cause and appreciate your patience. Please stay tuned to this status page for further updates.
Sep 25, 2024 - 18:54 UTC
Customer Support, Operations, and Engineering are actively investigating and implementing corrective actions to address these performance issues. We apologize for any inconvenience this may cause and appreciate your patience. Please stay tuned to this status page for further updates.
Sep 25, 2024 - 18:54 UTC
Update - We are continuing to investigate this issue.
Sep 24, 2024 - 05:41 UTC
Sep 24, 2024 - 05:41 UTC
Investigating - We are observing a slowdown in ABBYY FlexiCapture Cloud AU service.
Operations teams are actively working to resolve the issue. We expect to provide another update within 1 hour or as soon as more information becomes available.
Sep 24, 2024 - 04:37 UTC
Operations teams are actively working to resolve the issue. We expect to provide another update within 1 hour or as soon as more information becomes available.
Sep 24, 2024 - 04:37 UTC
Vantage EU
Operational
Vantage US
Operational
Vantage AU
Operational
Proof of Identity US
Operational
FlexiCapture Cloud EU
Operational
FlexiCapture Cloud EU2
Degraded Performance
FlexiCapture Cloud US
Operational
FlexiCapture Cloud AU
Degraded Performance
Timeline US
Operational
Timeline JP
Operational
Timeline EU
Operational
Timeline AU
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.