All Systems Operational
Vantage EU Operational
90 days ago
99.84 % uptime
Today
Vantage US Operational
90 days ago
99.93 % uptime
Today
Vantage AU Operational
90 days ago
99.88 % uptime
Today
Proof of Identity US Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud EU Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud EU2 Operational
90 days ago
99.98 % uptime
Today
FlexiCapture Cloud US Operational
90 days ago
99.99 % uptime
Today
FlexiCapture Cloud AU Operational
90 days ago
100.0 % uptime
Today
Timeline US Operational
90 days ago
100.0 % uptime
Today
Timeline JP Operational
90 days ago
100.0 % uptime
Today
Timeline EU Operational
90 days ago
100.0 % uptime
Today
Timeline AU Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 1, 2024

No incidents reported today.

Feb 29, 2024
Resolved - This incident has been resolved.
Feb 29, 20:49 UTC
Investigating - We are observing a slowdown in ABBYY Vantage EU service.

Operations teams are actively working to resolve the issue. We expect to provide another update within 30 min or as soon as more information becomes available.

Feb 29, 20:29 UTC
Resolved - This incident has been resolved.
Feb 29, 20:47 UTC
Update - We are continuing to investigate this issue.
Feb 29, 20:36 UTC
Investigating - We are observing a slowdown in ABBYY Vantage AU service.

System scaling does not work caused by security improvements

Operations teams are actively working to resolve the issue. We expect to provide another update within 30 min or as soon as more information becomes available.

Feb 29, 20:09 UTC
Feb 28, 2024
Resolved - This incident has been resolved.
Feb 28, 17:57 UTC
Update - We are continuing to monitor for any further issues.
Feb 28, 17:51 UTC
Monitoring - MS Azure Impact Statement:
There is an ongoing outage in MS Azure Eastus2 region, please find below details.
MS AZURE ISSUE: VM CRUD failure outage in eastus2
Starting at 11:05 UTC on 28 Feb 2024, you have been identified as a customer using Virtual Machines in East US 2 who may experience errors when performing Create, Read, Update or Delete (CRUD) operations. Retries may be successful. We have engaged additional teams and are currently investigating. The next update will be provided in 60 minutes, or as events warrant.

ABBYY Impact Statement:
Incident partly mitigated. Processing restored. We are still expecting slight delays in document processing and API calls.
The duty team continues to monitor the situation diligently to ensure everything is functioning properly.

Feb 28, 16:51 UTC
Update - We are continuing to investigate this issue.
Feb 28, 16:44 UTC
Investigating - Due to technical issues in Azure Infrastructure, the processing time can be increased up to several times.
The API methods can take more time than usual, and some tasks can fail with errors.

Feb 28, 16:13 UTC
Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 16:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 14:00 UTC
Scheduled - The update of ABBYY Timeline in all regions to version 6.1.2 is planned for Thursday, February 22, 2024, 11 PM Tokyo time. This update will address defects identified after the Timeline 6.1 release and including a few minor feature enhancements. The update does not require any further action from you.

We do not expect any downtime during the update process – your access to the ABBYY Timeline will not be interrupted.
Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.

If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.

Feb 21, 10:26 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 16:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 12:00 UTC
Scheduled - The update of ABBYY Timeline in all regions to version 6.1.2 is planned for Thursday, February 22, 2024, 11 PM Sydney time. This update will address defects identified after the Timeline 6.1 release and including a few minor feature enhancements. The update does not require any further action from you.

We do not expect any downtime during the update process – your access to the ABBYY Timeline will not be interrupted.
Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.

If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.

Feb 21, 10:23 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 09:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 05:00 UTC
Scheduled - The update of ABBYY Timeline in all regions to version 6.1.2 is planned for Thursday, February 22, 2024, at 11 PM Central Time. This update will address defects identified after the Timeline 6.1 release and including a few minor feature enhancements. The update does not require any further action from you.

We do not expect any downtime during the update process – your access to the ABBYY Timeline will not be interrupted.
Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.

If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.

Feb 21, 10:16 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 07:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 04:00 UTC
Scheduled - The update of ABBYY Timeline in all regions to version 6.1.2 is planned for Thursday, February 22, 2024 at 5 AM CET. This update will address defects identified after the Timeline 6.1 release and including a few minor feature enhancements. The update does not require any further action from you.

We do not expect any downtime during the update process – your access to the ABBYY Timeline will not be interrupted.
Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.

If you have any questions or feedback, please feel free to contact your ABBYY technical contact directly or the ABBYY Support team via webform at https://support.abbyy.com.

Feb 21, 10:12 UTC
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.