All Systems Operational

Vantage Cloud 3 Operational
EU Operational
US Operational
AU Operational
Vantage Cloud 2.7 Operational
EU Operational
US Operational
AU Operational
US2 Operational
FlexiCapture Cloud Operational
EU Operational
EU2 Operational
US Operational
AU Operational
Timeline Cloud Operational
US Operational
JP Operational
EU Operational
AU Operational
Proof of Identity US Operational
Online Licensing Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

ABBYY Vantage 3 Cloud AU - Scheduled Maintenance and Upgrade Sep 15, 2026 10:00-18:00 UTC

ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud AU.

Scheduled time:

Start: 10:00 UTC on September 15 / 20:00 AEST on September 15
End: 18:00 UTC on September 15 / 04:00 AEST on September 16

During this maintenance window, ABBYY Vantage 3 Cloud AU will be temporarily unavailable while the upgrade is completed.

Please note:

Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.

Posted on Sep 02, 2026 - 13:59 UTC

ABBYY Vantage 3 Cloud US - Scheduled Maintenance and Upgrade Sep 16, 2026 02:00-10:00 UTC

ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud US.

Scheduled time:
Start: 02:00 UTC on September 16 / 22:00 EDT on September 15
End: 10:00 UTC on September 16 / 06:00 EDT on September 16

During this maintenance window, ABBYY Vantage 3 Cloud US will be temporarily unavailable while the upgrade is completed.

Please note:
Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.

Posted on Sep 02, 2026 - 14:01 UTC

FlexiCapture Cloud EU2 Version 12 Release 4 Update 9 Sep 16, 2026 19:00 - Sep 17, 2026 03:00 UTC

The update of ABBYY FlexiCapture Cloud, in the EU2 region to Version 12 Release 4 Update 9, is planned for Wednesday, Sep 16 2026, 19:00 UTC / 21:00 CEST.

During the update, access to ABBYY FlexiCapture Cloud EU2 will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve End user experience, System reliability, Security and address Recognition errors across the platform:

Key Improvements:
1. Updating Code signing certificate for Windows binaries in FlexiCapture
2. Client secret dependency removal in FlexiCapture for Microsoft OAuth2 processing
3. Upgraded ICAAS Function Apps Runtime environment to .NET 10 Isolated
4. FlexiCapture documentation migrated to docs.abbyy.com site from help.abbyy.com.
5. Customer reported bugs and issues have been addressed to improve overall system stability and recognition.
For further details please refer to the updated Release Notes.

Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team

Posted on Sep 11, 2026 - 06:35 UTC

ABBYY Vantage 3 Cloud EU - Scheduled Maintenance and Upgrade Sep 16, 2026 19:00-20:00 UTC

ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud EU.

Scheduled time:

Start: 19:00 UTC on September 16 / 21:00 CEST on September 16
End: 03:00 UTC on September 17 / 05:00 CEST on September 17

During this maintenance window, ABBYY Vantage 3 Cloud EU will be temporarily unavailable while the upgrade is completed.

Please note:

Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.

Posted on Sep 02, 2026 - 14:02 UTC

FlexiCapture Cloud AU Version 12 Release 4 Update 9 Sep 18, 2026 09:30-17:30 UTC

The update of ABBYY FlexiCapture Cloud, in the AU region to Version 12 Release 4 Update 9, is planned for Friday, Sep 18 2026, 09:30 UTC / 19:30 CEST.

During the update, access to ABBYY FlexiCapture Cloud AU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve End user experience, System reliability, Security and address Recognition errors across the platform:

Key Improvements:
1. Updating Code signing certificate for Windows binaries in FlexiCapture
2. Client secret dependency removal in FlexiCapture for Microsoft OAuth2 processing
3. Upgraded ICAAS Function Apps Runtime environment to .NET 10 Isolated
4. FlexiCapture documentation migrated to docs.abbyy.com site from help.abbyy.com.
5. Customer reported bugs and issues have been addressed to improve overall system stability and recognition.
For further details please refer to the updated Release Notes.

Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team

Posted on Sep 11, 2026 - 06:37 UTC

FlexiCapture Cloud US Version 12 Release 4 Update 9 Sep 19, 2026 03:00-11:00 UTC

The update of ABBYY FlexiCapture Cloud, in the US region to Version 12 Release 4 Update 9, is planned for Saturday, Sep 19 2026, 03:00 UTC / 23:00 EDT (Sep 18, 2026).

During the update, access to ABBYY FlexiCapture Cloud US will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve End user experience, System reliability, Security and address Recognition errors across the platform:

Key Improvements:
1. Updating Code signing certificate for Windows binaries in FlexiCapture
2. Client secret dependency removal in FlexiCapture for Microsoft OAuth2 processing
3. Upgraded ICAAS Function Apps Runtime environment to .NET 10 Isolated
4. FlexiCapture documentation migrated to docs.abbyy.com site from help.abbyy.com.
5. Customer reported bugs and issues have been addressed to improve overall system stability and recognition.
For further details please refer to the updated Release Notes.

Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team

Posted on Sep 11, 2026 - 06:38 UTC

FlexiCapture Cloud EU Version 12 Release 4 Update 9 Sep 22, 2026 19:00 - Sep 23, 2026 03:00 UTC

The update of ABBYY FlexiCapture Cloud, in the EU region to Version 12 Release 4 Update 9, is planned for Tuesday, Sep 22 2026, 19:00 UTC / 21:00 CEST.

During the update, access to ABBYY FlexiCapture Cloud EU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.
We’re excited to share several updates designed to improve End user experience, System reliability, Security and address Recognition errors across the platform:

Key Improvements:
1. Updating Code signing certificate for Windows binaries in FlexiCapture
2. Client secret dependency removal in FlexiCapture for Microsoft OAuth2 processing
3. Upgraded ICAAS Function Apps Runtime environment to .NET 10 Isolated
4. FlexiCapture documentation migrated to docs.abbyy.com site from help.abbyy.com.
5. Customer reported bugs and issues have been addressed to improve overall system stability and recognition.
For further details please refer to the updated Release Notes.

Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team

Posted on Sep 11, 2026 - 06:36 UTC

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

Resolved - This incident has been resolved.
Sep 10, 20:39 UTC
Monitoring - Performance in the ABBYY Vantage 3 Cloud US region has returned to normal levels. Our teams will continue to monitor the environment closely to confirm that performance remains stable.

We apologize for the inconvenience and will provide a further update once monitoring is complete.

Sep 9, 18:29 UTC
Identified - We are experiencing degraded performance in the ABBYY Vantage 3 Cloud US region due to very high system load. Customers may experience slower-than-normal response and processing times.

Our teams are monitoring the environment closely and working to restore normal performance. We apologize for the inconvenience and will provide another update as soon as more information becomes available.

Sep 9, 16:30 UTC

Sep 9, 2026

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Completed - The scheduled maintenance has been completed.
Sep 2, 21:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:00 UTC
Scheduled - ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud EU.

Scheduled time:

Start: 19:00 UTC on September 2 / 21:00 CEST on September 2
End: 03:00 UTC on September 3 / 05:00 CEST on September 3

During this maintenance window, ABBYY Vantage 3 Cloud EU will be temporarily unavailable while the upgrade is completed.

Please note:

Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.

Aug 19, 20:53 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 04:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 02:00 UTC
Scheduled - ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud US.

Scheduled time:
Start: 02:00 UTC on September 2 / 22:00 EDT on September 1
End: 10:00 UTC on September 2 / 06:00 EDT on September 2

During this maintenance window, ABBYY Vantage 3 Cloud US will be temporarily unavailable while the upgrade is completed.

Please note:
Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.

Aug 19, 20:52 UTC

Sep 1, 2026

Resolved - This incident has been resolved.
Sep 1, 17:00 UTC
Monitoring - A fix is now available for an issue affecting Microsoft OAuth 2.0–based connections in FlexiCapture Cloud and on-premises environments, including IMAP, Microsoft Graph, and SharePoint import sources. Customers must apply the required updates to their FlexiCapture components to restore affected OAuth connections.

A knowledge base article is now available with further information and remediation guidance for FlexiCapture customers:
https://support.abbyy.com/hc/en-us/articles/38431926057618-Error-ERR-OAUTH-SECRET-EXPIRED-FlexiCapture-12

Customers requiring assistance should submit a request through ABBYY Customer Support.
https://support.abbyy.com/hc/en-us/requests/new

We sincerely apologize for the disruption and appreciate your patience while we complete the deployment and validation process. We will provide another update as work progresses.

Aug 27, 22:56 UTC
Identified - We are continuing work to resolve the issue affecting mailbox imports using OAuth authentication in FlexiCapture Cloud and on-premises environments.

The required update is currently being built and will undergo validation before being deployed across our Cloud environments. Updated installers for on-premises customers will follow the Cloud deployment.

As a temporary workaround, customers may use an alternative document import method where available. We will provide another update as the deployment progresses.

Aug 27, 17:12 UTC
Investigating - We are investigating an issue affecting mailbox imports in FlexiCapture Cloud and on-premises environments. Customers using OAuth authentication may be unable to import documents from configured mailboxes.

We have identified the cause and are preparing an emergency fix for FlexiCapture Cloud. FlexiCapture on-premises customers should create a support ticket for assistance with the required remediation.

https://support.abbyy.com/hc/en-us/requests/new

We apologize for the inconvenience and will provide another update as soon as more information is available.

Aug 27, 12:58 UTC
Completed - The scheduled maintenance has been completed.
Sep 1, 16:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:45 UTC
Scheduled - With the release of ABBYY Vantage 3.x on an updated and modernized platform, ABBYY is announcing the decommissioning of the Vantage 2.7 environment in the Cloud, effective August 31, 2026.

All customers are required to transition to Vantage 3.x, the official successor platform. ABBYY will no longer release software updates, security patches, or new features for the 2.7 version.

Affected Products
ABBYY Vantage 2.7 Cloud

Key Dates
Decommissioning of Vantage 2.7 Cloud environment: August 31, 2026.
You must complete your platform transition before this date to avoid any service disruptions. After August 31st, unless you are actively engaged with ABBYY support on a migration blocker, Vantage 2.7 will not be available; no further processing will occur using 2.7. All processing will have to be on Vantage 3.x.

Support
Our team stands ready to assist you. If you have technical questions about your Vantage 3.x environment, please open a support ticket through our standard help center portal. A dedicated support specialist will review your inquiry and provide clear guidance.

Learn more about Vantage 3.0
https://support.abbyy.com/hc/en-us/search?content_tags=01KABSGT17HFJAEHP8DHMRK1M1&utf8=%E2%9C%93

Aug 18, 02:20 UTC
Completed - The scheduled maintenance has been completed.
Sep 1, 12:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 10:00 UTC
Scheduled - ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud AU.

Scheduled time:

Start: 10:00 UTC on September 1 / 20:00 AEST on September 1
End: 18:00 UTC on September 1 / 04:00 AEST on September 2

During this maintenance window, ABBYY Vantage 3 Cloud AU will be temporarily unavailable while the upgrade is completed.

Please note:

Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.

Aug 19, 20:50 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.