Processing delays in Vantage 3.x US
Update - Our cloud provider has implemented a fix for the storage performance issues affecting Vantage 3.x US. Since the fix was applied, we have not seen a recurrence of the issues. Storage checks during today’s peak usage show full availability.

We are continuing to monitor the environment closely to confirm that performance remains stable. If you still see slower processing or “server busy” errors, please contact Support.

We will provide another update once we have confirmed that the environment has fully recovered.
Nov 03, 2026 - 03:08 UTC
Monitoring - We previously reported that the storage performance issues affecting Vantage US had been resolved. Our engineers have since found that the environment has not fully recovered, and some customers may still see slower processing or occasional “server busy” errors on transactions.

We are continuing to work with our cloud provider while storage performance stabilizes.

We apologize for the confusion and will provide another update as soon as we have more information.
Oct 26, 2026 - 17:51 UTC
Uptime over the past 90 days. View historical uptime.
Vantage Cloud 3 Operational
EU Operational
US Operational
AU Operational
Vantage Cloud 2.7 Operational
EU Operational
US Operational
US2 Operational
FlexiCapture Cloud Operational
EU Operational
EU2 Operational
US Operational
AU Operational
Timeline Cloud Operational
US Operational
JP Operational
EU Operational
AU Operational
Proof of Identity US Operational
Online Licensing Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 3, 2026

Unresolved incident: Processing delays in Vantage 3.x US.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

FlexiCapture Cloud EU2 - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 21:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 18:00 UTC
Scheduled - ABBYY has scheduled a maintenance window to upgrade FlexiCapture Cloud EU2 Infra on Friday, Oct 30 2026.

Scheduled time:

Start: 18:00 UTC on October 30 / 19:00 CET on October 30
End: 02:00 UTC on October 31 / 03:00 CET on October 31

During the maintenance window, access to ABBYY FlexiCapture Cloud EU2 will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.  

This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security

Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.  
 
You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.  
 
If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.  
 
Best regards,  
The ABBYY Team
Oct 27, 10:58 UTC

Oct 29, 2026

ABBYY Timeline 6.2.4 Cloud JP - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 15:00 UTC
Scheduled - ABBYY has scheduled a maintenance window for ABBYY Timeline version 6.2.4 Cloud in JP.

Scheduled time:

Start: 15:00 UTC on October 29, 2026 / 00:00 JST on October 30, 2026
End: 23:00 UTC on October 29, 2026 / 08:00 JST on October 30 2026

During this update, access to ABBYY Timeline will be temporarily unavailable.

This release focuses on strengthening platform security, addressing identified vulnerabilities, and maintaining system stability and reliability. It includes important updates to third-party libraries and underlying platform components to reduce exposure to known security risks and support ongoing platform maintenance.

Key improvements include:
Security enhancements: Remediation of identified Common Vulnerabilities and Exposures (CVEs) through updates to third-party libraries and platform dependencies.
Dependency and platform updates: Upgrades to underlying components to improve security, compatibility, and long-term maintainability.
Email authentication resilience: Improvements to SMTP authentication handling to address a potential denial-of-service vulnerability.
Platform stability: Maintenance improvements designed to support continued reliability and consistent system operation.

This is primarily a security and maintenance release. No new customer-facing features or changes to existing functionality are intended.

For additional details, including the security advisories addressed in this release, please refer to the updated release notes: https://support.abbyy.com/hc/en-us/articles/40078636388114-Timeline-Cloud-6-2-4-Release-Notes.

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 23, 14:24 UTC
ABBYY Timeline 6.2.4 Cloud AU - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 14:00 UTC
Scheduled - ABBYY has scheduled a maintenance window for ABBYY Timeline version 6.2.4 Cloud in AU.

Scheduled time:

Start: 14:00 UTC on October 29, 2026 / 00:00 AEDT on October 30, 2026
End: 22:00 UTC on October 29, 2026 / 08:00 AEDT on October 30, 2026

During this update, access to ABBYY Timeline will be temporarily unavailable.

This release focuses on strengthening platform security, addressing identified vulnerabilities, and maintaining system stability and reliability. It includes important updates to third-party libraries and underlying platform components to reduce exposure to known security risks and support ongoing platform maintenance.

Key improvements include:
Security enhancements: Remediation of identified Common Vulnerabilities and Exposures (CVEs) through updates to third-party libraries and platform dependencies.
Dependency and platform updates: Upgrades to underlying components to improve security, compatibility, and long-term maintainability.
Email authentication resilience: Improvements to SMTP authentication handling to address a potential denial-of-service vulnerability.
Platform stability: Maintenance improvements designed to support continued reliability and consistent system operation.

This is primarily a security and maintenance release. No new customer-facing features or changes to existing functionality are intended.

For additional details, including the security advisories addressed in this release, please refer to the updated release notes: https://support.abbyy.com/hc/en-us/articles/40078636388114-Timeline-Cloud-6-2-4-Release-Notes.

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 23, 14:23 UTC
ABBYY Timeline 6.2.4 Cloud US - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 06:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:01 UTC
Scheduled - ABBYY has scheduled a maintenance window for ABBYY Timeline version 6.2.4 Cloud in US.

Scheduled time:

Start: 03:00 UTC on October 29, 2026 / 22:00 EDT on October 28, 2026
End: 11:00 UTC on October 29, 2026 / 06:00 EDT on October 29, 2026

During this update, access to ABBYY Timeline will be temporarily unavailable.

This release focuses on strengthening platform security, addressing identified vulnerabilities, and maintaining system stability and reliability. It includes important updates to third-party libraries and underlying platform components to reduce exposure to known security risks and support ongoing platform maintenance.

Key improvements include:
Security enhancements: Remediation of identified Common Vulnerabilities and Exposures (CVEs) through updates to third-party libraries and platform dependencies.
Dependency and platform updates: Upgrades to underlying components to improve security, compatibility, and long-term maintainability.
Email authentication resilience: Improvements to SMTP authentication handling to address a potential denial-of-service vulnerability.
Platform stability: Maintenance improvements designed to support continued reliability and consistent system operation.

This is primarily a security and maintenance release. No new customer-facing features or changes to existing functionality are intended.

For additional details, including the security advisories addressed in this release, please refer to the updated release notes: https://support.abbyy.com/hc/en-us/articles/40078636388114-Timeline-Cloud-6-2-4-Release-Notes.

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 23, 14:22 UTC
ABBYY Timeline 6.2.4 Cloud EU - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 06:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 02:00 UTC
Scheduled - ABBYY has scheduled a maintenance window for ABBYY Timeline version 6.2.4 Cloud in EU.

Scheduled time:

Start: 02:00 UTC on October 29, 2026 / 04:00 CEST on October 29, 2026
End: 10:00 UTC on October 29, 2026 / 12:00 CEST on October 29, 2026

During this update, access to ABBYY Timeline will be temporarily unavailable.

This release focuses on strengthening platform security, addressing identified vulnerabilities, and maintaining system stability and reliability. It includes important updates to third-party libraries and underlying platform components to reduce exposure to known security risks and support ongoing platform maintenance.

Key improvements include:
Security enhancements: Remediation of identified Common Vulnerabilities and Exposures (CVEs) through updates to third-party libraries and platform dependencies.
Dependency and platform updates: Upgrades to underlying components to improve security, compatibility, and long-term maintainability.
Email authentication resilience: Improvements to SMTP authentication handling to address a potential denial-of-service vulnerability.
Platform stability: Maintenance improvements designed to support continued reliability and consistent system operation.

This is primarily a security and maintenance release. No new customer-facing features or changes to existing functionality are intended.

For additional details, including the security advisories addressed in this release, please refer to the updated release notes: https://support.abbyy.com/hc/en-us/articles/40078636388114-Timeline-Cloud-6-2-4-Release-Notes.

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 23, 14:21 UTC

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Processing delays in Vantage 3.x US
Resolved - The storage performance issues affecting Vantage US have been resolved, and processing times have returned to normal. Error rates fell steadily after we identified the cause, and we have confirmed that the environment is now operating as expected.

If you still see slower processing or errors, please contact ABBYY Support. We apologize for the disruption and thank you for your patience.
Oct 26, 14:26 UTC
Identified - We have identified that the slow processing in Vantage US is caused by storage performance issues with our cloud provider, and we are working with the provider to resolve them. Error rates have been falling steadily over the past few days. We expect further improvement each day and a full resolution over the coming days. Until then, some customers may still see slower processing or occasional errors.
Oct 22, 13:15 UTC
Investigating - We are aware of processing delays affecting some customers in the Vantage US environment. Our team is investigating and working to restore normal processing times.
Oct 21, 17:23 UTC
Vantage 3 Cloud EU - Transaction processing delays and failures
Resolved - Transactions in Vantage 3 Cloud EU were slow or failed between approximately 08:00 and 10:40 UTC on October 26, 2026, because of a degraded infrastructure node. The node was removed from service and processing is back to normal. Transactions that failed in this period can be resubmitted. We apologize for the disruption.
Oct 26, 08:00 UTC

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

CANCELLED: ABBYY Vantage 3 Cloud US - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance for ABBYY Vantage 3 Cloud US has been cancelled. Vantage 3 Cloud US will remain available and no action is required. We are moving to a monthly release schedule and will announce the next maintenance window in advance.
Oct 22, 13:39 UTC
Scheduled - The scheduled maintenance for ABBYY Vantage 3 Cloud US has been cancelled. Vantage 3 Cloud US will remain available and no action is required. We are moving to a monthly release schedule and will announce the next maintenance window in advance.

ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud US.

Scheduled time:
Start: 02:00 UTC on October 28 / 22:00 EDT on October 27
End: 10:00 UTC on October 28 / 06:00 EDT on October 28

During this maintenance window, ABBYY Vantage 3 Cloud US will be temporarily unavailable while the upgrade is completed.

Please note:
Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 14, 12:59 UTC
CANCELLED: ABBYY Vantage 3 Cloud EU - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance for ABBYY Vantage 3 Cloud EU has been cancelled. Vantage 3 Cloud EU will remain available and no action is required. We are moving to a monthly release schedule and will announce the next maintenance window in advance.
Oct 22, 13:37 UTC
Scheduled - The scheduled maintenance for ABBYY Vantage 3 Cloud EU has been cancelled. Vantage 3 Cloud EU will remain available and no action is required. We are moving to a monthly release schedule and will announce the next maintenance window in advance.

ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud EU.

Scheduled time:

Start: 19:00 UTC on October 28 / 21:00 CEST on October 28
End: 03:00 UTC on October 29 / 05:00 CEST on October 29

During this maintenance window, ABBYY Vantage 3 Cloud EU will be temporarily unavailable while the upgrade is completed.

Please note:

Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 14, 13:00 UTC
CANCELLED: ABBYY Vantage 3 Cloud AU - Scheduled Maintenance and Upgrade
Completed - The scheduled maintenance for ABBYY Vantage 3 Cloud AU has been cancelled. Vantage 3 Cloud AU will remain available and no action is required. We are moving to a monthly release schedule and will announce the next maintenance window in advance.
Oct 22, 13:35 UTC
Scheduled - The scheduled maintenance for ABBYY Vantage 3 Cloud AU has been cancelled. Vantage 3 Cloud AU will remain available and no action is required. We are moving to a monthly release schedule and will announce the next maintenance window in advance.

ABBYY has scheduled a maintenance window to upgrade ABBYY Vantage 3 Cloud AU.

Scheduled time:

Start: 12:30 UTC on October 27 / 23:30 AEDT on October 27
End: 20:30 UTC on October 27 / 07:30 AEDT on October 28

During this maintenance window, ABBYY Vantage 3 Cloud AU will be temporarily unavailable while the upgrade is completed.

Please note:

Your tenant and all associated data will remain intact and unchanged
No action is required on your part
This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security
Service reliability remains a top priority for ABBYY, and we continue to invest in maintaining and enhancing our systems to provide a stable and secure experience

Real-time status updates for ABBYY products can be found at https://status.abbyy.com/. You can also subscribe to notifications.

For any questions or feedback, please contact your ABBYY technical representative directly or reach out to the ABBYY Support team via the web form at https://support.abbyy.com.
Oct 14, 12:58 UTC

Oct 21, 2026

Vantage 2.7 (AU) is being retired
Completed - The retirement of Vantage 2.7 (EU) is complete.
Oct 21, 17:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 16:30 UTC
Scheduled - We are retiring the Vantage 2.7 environment in the Australia (AU) region on 21 October 2026 at 04:00 AEDT (Sydney), which is 17:00 UTC on 20 October. All existing customers in this region have already been migrated to Vantage 3.x, and no action is needed from you.

After this time, Vantage 3.x will be the only version available in AU. Your 3.x tenant, skills and data are not affected.

If you still use a 2.7 address in any integration or script, or see any problem accessing Vantage after this time, please submit a request to ABBYY Support and we’ll help you right away.
https://support.abbyy.com/hc/en-us/requests/new
Oct 20, 16:28 UTC

Oct 20, 2026

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