All Systems Operational
Vantage EU Operational
90 days ago
100.0 % uptime
Today
Vantage US Operational
90 days ago
100.0 % uptime
Today
Vantage AU Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud EU Operational
90 days ago
99.97 % uptime
Today
FlexiCapture Cloud EU 2 Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud US Operational
90 days ago
99.96 % uptime
Today
FlexiCapture Cloud AU Operational
90 days ago
100.0 % uptime
Today
Timeline US Operational
90 days ago
100.0 % uptime
Today
Timeline JP Operational
90 days ago
100.0 % uptime
Today
Timeline EU Operational
90 days ago
100.0 % uptime
Today
Timeline AU Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Resolved - As of May 10th, starting from 5:22 UTC, the issue is resolved and the slowdown is mitigated.
May 10, 17:24 UTC
Investigating - On May 10th, starting from 16:25 UTC, ABBYY FlexiCapture Cloud US Instance services are experiencing partial downtime in form of degraded performance.

We are currently investigating the issue and working on a timely fix for this.
May 10, 16:53 UTC
Resolved - On May 10th, in the period of 13:40-15:30 (UTC) there were multiple 'Access denied' errors caused by the wrong set up of the processing station.

The has been fully resolved after 15:30 (UTC).
May 10, 15:30 UTC
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022
Completed - The scheduled maintenance has been completed.
May 7, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:01 UTC
Scheduled - The upgrade of the European instance of ABBYY FlexiCapture Cloud to version 12 Release 4 Update 1 is planned for Saturday, May 7, from 11:00 a.m. to 03:00 p.m. CEST.

Document definitions will be unlocked during the upgrade, discarding local changes if present. Please finish editing them before the upgrade date. For detailed information about the upgrade procedure, please visit ABBYY FlexiCapture Cloud Upgrade Procedure webpage with a link https://www.abbyy.com/flexicapture-cloud/upgrade-procedure/

After the Cloud is updated, you will need to update the FlexiCapture Stations that are installed locally on your computers. Typically, these are Scanning, Verification, and Project Setup stations. You can find the download links and the detailed version information with a link https://www.abbyy.com/flexicapture-downloads/cloud/
Apr 26, 20:30 UTC
May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022
Completed - The scheduled maintenance has been completed.
May 4, 15:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 14:00 UTC
Scheduled - The update of ABBYY Timeline in AU to version 5.3 is planned for May 4, 9 AM CDT.

During the update, you will have access to ABBYY Timeline. No action is required by you.

Once ABBYY Timeline is updated, you may access the service.

If you have any questions or feedback, please feel free to contact our support team via email (support@abbyy.com) or raise a ticket via the webform https://support.abbyy.com/hc/en-us/requests/new.
Apr 22, 20:36 UTC
Completed - The scheduled maintenance has been completed.
May 4, 15:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 12:00 UTC
Scheduled - The update of ABBYY Timeline in JP to version 5.3 is planned for May 4, 7 AM CDT.

During the update, you will have access to ABBYY Timeline. No action is required by you.

Once ABBYY Timeline is updated, you may access the service.

If you have any questions or feedback, please feel free to contact our support team via email (support@abbyy.com) or raise a ticket via the webform https://support.abbyy.com/hc/en-us/requests/new.
Apr 22, 20:34 UTC
Completed - Greetings.

We are glad to inform you that the Timeline update has been implemented up to version 5.3.
May 4, 14:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 05:00 UTC
Scheduled - The update of ABBYY Timeline in US to version 5.3 is planned for May 4, 12 am CDT.

During the update, you will have access to ABBYY Timeline. No action is required by you.

Once ABBYY Timeline is updated, you may access the service.

If you have any questions or feedback, please feel free to contact our support team via email (support@abbyy.com) or raise a ticket via the webform https://support.abbyy.com/hc/en-us/requests/new.
Apr 22, 20:31 UTC
Completed - The scheduled maintenance has been completed.
May 4, 14:17 UTC
Update - Greetings.

We are glad to inform you that the Timeline update has been implemented up to version 5.3.
May 4, 14:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 04:00 UTC
Scheduled - The update of ABBYY Timeline in EU to version 5.3 is planned for May 3, 11 PM CDT.

During the update, you will have access to ABBYY Timeline. No action is required by you.

Once ABBYY Timeline is updated, you may access the service.

If you have any questions or feedback, please feel free to contact our support team via email (support@abbyy.com) or raise a ticket via the webform https://support.abbyy.com/hc/en-us/requests/new.
Apr 22, 20:28 UTC
May 3, 2022
Resolved - This incident has been resolved.
May 3, 07:16 UTC
Monitoring - A fix has been implemented. Heartbeats went to normal, and we are monitoring the situation.
May 3, 07:10 UTC
Identified - We are observing a slowdown in the FC Cloud service.

Operations teams are actively working to resolve the issue. We expect to provide another update within an hour or as soon as more information becomes available.
May 3, 07:03 UTC
May 2, 2022
Resolved - The fix has been deployed and we consider the issue solved while still intently reviewing the instance performance.
May 2, 19:51 UTC
Monitoring - The patch is in internal testing. And a preliminary applied date is Sunday evening.
Apr 30, 19:41 UTC
Identified - The performance degradation is still ongoing and will remain until Saturday evening. The development team is working on isolating the issue and making a patch. Please stay tuned for ETA and further news.
Apr 29, 12:52 UTC
Monitoring - We are still observing the slowdown.

Operations teams are actively working to resolve the slowdown. We expect to provide another update within an hour or as soon as more information becomes available.
Apr 29, 11:50 UTC
Update - We are continuing to investigate the issue.
Apr 29, 11:48 UTC
Investigating - The service experiences partial performance degradation now. We are working to restore it to the full capacity.
Apr 28, 16:00 UTC