Known Issues - FlexiCapture Cloud AU
Update - We are continuing to investigate this issue.
Oct 18, 2024 - 12:23 UTC
Investigating - There is a known issue with the ability to publish project updates. Users that are publishing updates, either thru Project Setup or Command line tools, might experience an intermittent 500 error. The team is working on resolution.
Oct 18, 2024 - 00:09 UTC
Uptime over the past 90 days. View historical uptime.
Vantage EU Operational
90 days ago
100.0 % uptime
Today
Vantage US Operational
90 days ago
100.0 % uptime
Today
Vantage AU Operational
90 days ago
100.0 % uptime
Today
Proof of Identity US Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud EU Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud EU2 Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud US Operational
90 days ago
100.0 % uptime
Today
FlexiCapture Cloud AU Operational
90 days ago
100.0 % uptime
Today
Timeline US Operational
90 days ago
100.0 % uptime
Today
Timeline JP Operational
90 days ago
100.0 % uptime
Today
Timeline EU Operational
90 days ago
100.0 % uptime
Today
Timeline AU Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 25, 2024
Login issues on OCR SDK
Resolved - The incident was resolved and the service work was restored.

Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems.

Thank you for your patience. We bring our apologies for the inconvenience caused.
Oct 25, 16:32 UTC
Investigating - We would like to inform you that we are currently experiencing intermittent issues with logging into the OCR SDK. Please be assured that we are actively addressing this matter.
Oct 25, 16:10 UTC
Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
ABBYY FlexiCapture Cloud AU service slowdown
Resolved - This incident has been resolved.
Oct 18, 00:09 UTC
Update - There were implemented several fixes including adding additional cloud infrastructure, enhanced scaling, processing isolation, and network routing improvements. This has resulted in significantly improved processing time across the board. We will continue monitoring the results.
Oct 15, 03:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 09:47 UTC
Investigating - We are currently experiencing a performance degradation in the ABBYY FlexiCapture Cloud AU service. Our team is actively investigating the root cause of this slowdown and working diligently to restore normal service levels as soon as possible.
Oct 9, 09:34 UTC
Monitoring - We faced intermittent performance degradation due to excessive load conditions causing performance spikes specifically targeting lookups and check rules. Over the past week and the weekend we have taken actions to address these issues and we have been able to improve the operations of the system and we will continue to address and eliminate these performance issues through out this week and we will be adding additional cloud capacity over the next week to continue improving the performance.
Oct 2, 11:17 UTC
Update - We are experiencing performance degradation in task processing and rule-check execution during interactive document verification.

Customer Support, Operations, and Engineering are actively investigating and implementing corrective actions to address these performance issues. We apologize for any inconvenience this may cause and appreciate your patience. Please stay tuned to this status page for further updates.
Sep 25, 18:54 UTC
Update - We are continuing to investigate this issue.
Sep 24, 05:41 UTC
Investigating - We are observing a slowdown in ABBYY FlexiCapture Cloud AU service.

Operations teams are actively working to resolve the issue. We expect to provide another update within 1 hour or as soon as more information becomes available.
Sep 24, 04:37 UTC
Oct 17, 2024
ABBYY FlexiCapture Cloud EU2 Performance Issue for Invoice Processing
Resolved - This incident has been resolved.
Oct 17, 15:34 UTC
Monitoring - The incident has been mitigated. We are closely monitoring the system for any signs of recurrence and will continue to provide updates.
Oct 17, 12:08 UTC
Investigating - We are experiencing some performance degradation in EU2 FlexiCapture Cloud environment. This may affect certain processing operations. Operations team is working on identifying the root cause.
Oct 17, 11:43 UTC
Update - We have identified the issue affecting performance and are currently working on a solution. To enhance performance, changes to the infrastructure are necessary, and we are developing a procedure for deploying the new infrastructure
Oct 9, 16:34 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 9, 16:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 12:38 UTC
Investigating - We are experiencing some performance degradation in EU2 FlexiCapture Cloud environment. This may affect certain invoice processing operations. Operations team is working on identifying the root cause.
Oct 9, 11:55 UTC
Oct 16, 2024

No incidents reported.

Oct 15, 2024
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

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