FlexiCapture Cloud EU Version 12 Release 4 Update 4 – Scheduled Maintenance Aug 18, 2025

Scheduled Maintenance Report for ABBYY

Postmortem

Dear Customer,

We are pleased to inform you that the previously identified issues with the OAuth token (used for email ingestion) and the Verify button in ICaaS have now been fixed.

In addition, we have received some further issues reported by customers.

If you encounter any difficulties, don’t hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

We continue to monitor the service closely and will keep you updated as needed.

Thank you for your cooperation and ongoing support.

Best regards,
The ABBYY Team

Posted Aug 19, 2025 - 16:56 UTC

Completed

The scheduled maintenance has been completed.

Posted Aug 19, 2025 - 11:45 UTC

Scheduled

As part of our testing for FlexiCapture Cloud EU (Version 12 Release 4 Update 4), we identified two issues and would like to share the current status:

OAuth issue (Email Ingestion): The OAuth token, which is used in the process of email ingestion, was causing issues. A fix has been implemented, and we will be able to fully verify it after the next token refresh, which occurs within an hour.

Verify button issue (ICaaS): The Verify button is not working in ICaaS. Our team is actively working on a fix, though this may take longer to troubleshoot and resolve.

Apart from these two items, testing has been successfully completed and no other issues have been identified. We are also closely monitoring the customer channel to ensure no new issues surface.

Thank you for your patience and continued support during this release process.

Posted Aug 19, 2025 - 11:45 UTC

Update

The deployment of the latest release is now complete, and documents are being processed as expected. Our testing team is currently conducting extensive validation to ensure everything is working smoothly.

We will provide another update once testing is fully completed.

Posted Aug 19, 2025 - 08:41 UTC

Update

The deployment is complete. Some servers are currently experiencing login issues; however, two application servers are healthy and fully operational. We have successfully tested document processing on these healthy servers, and everything is working as expected.

Our team is actively working to resolve the issues with the remaining servers, and we will keep you updated as progress continues.

Posted Aug 19, 2025 - 07:27 UTC

Update

We are still actively troubleshooting the issue following the planned release of FlexiCapture Cloud EU (Version 12 Release 4 Update 4). Our engineering teams are investigating with the highest priority to restore service as quickly as possible.

We will continue to share updates here as progress is made.

Posted Aug 19, 2025 - 06:44 UTC

Update

Dear Customer,

We are currently experiencing issues following the planned release of FlexiCapture Cloud EU (Version 12 Release 4 Update 4). Attempts to apply a fix and perform a rollback were unsuccessful, and service remains degraded.

Our engineering teams are actively working to restore service. A resolution timeline is still being determined, and we will provide further updates as soon as more information is available.

Best regards,
The ABBYY Team

Posted Aug 19, 2025 - 05:19 UTC

Update

Dear Customer,

During our latest deployment, we identified some issues that could impact stability. To ensure the best experience, we have initiated a rollback to the previous stable version.

The rollback is currently in progress, and we will keep you informed with further updates as we move forward. We are committed to resolving this swiftly and appreciate your patience and understanding.

Thank you for your continued trust.

Best regards,
The ABBYY Team

Posted Aug 19, 2025 - 01:24 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 18, 2025 - 19:00 UTC

Scheduled

Dear Customer,

The update of ABBYY FlexiCapture, in the EU Cloud to Version 12 Release 4 Update 4, is planned for Monday, Aug 18, 2025, 07:00 PM UTC.

During the update, access to ABBYY FlexiCapture Cloud will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged. No action is required on your part.

Service reliability is a top priority for ABBYY; therefore, we are continuously working on improving our systems.

This release includes important vulnerability issues fixes across the Desktop, Web, and Web services components of FlexiCapture Cloud and Customer Bugfixes.

For further details, please refer to the Release Notes
https://global.abbyy.com/hubfs/documents/other/FC12R4U4%20-%20Pen%20Test_Release%20Notes.pdf

You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.

If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.

Best regards,
The ABBYY Team

Posted Aug 13, 2025 - 11:24 UTC

This scheduled maintenance affected: FlexiCapture Cloud EU.