We’ve been closely monitoring our document processing queue over the past few days and are pleased to report that everything is running smoothly, with no backlog observed. Document processing is performing efficiently.
Posted May 08, 2025 - 09:49 UTC
Monitoring
We identified a faulty process that was causing errors and blocking other tasks during document processing. This issue has now been resolved, and the backlog of pending tasks has been cleared. Site performance should be restored to normal. Please let us know if you experience any further issues.
Posted May 07, 2025 - 04:11 UTC
Update
We are investing an issue within FlexiCapture Cloud impacting tasks processed through email ingestion. Tasks that currently leverage hotfolders for email processing of documents are currently not being processed successfully. As a result, you may continue to experience delays in processing of documents. Please be assured that we are addressing this with the highest priority and will keep you updated on any progress.
Posted May 06, 2025 - 21:26 UTC
Investigating
The solutions and workarounds implemented so far have not resulted in a reduction of the backlog. As a result, you may continue to experience delays in processing of documents. Please be assured that we are escalating the investigation to the highest level and will keep you updated on any progress.
Posted May 06, 2025 - 13:25 UTC
Monitoring
We have implemented a temporary workaround and are closely monitoring the situation. We will provide further updates as soon as more information becomes available.
Posted May 06, 2025 - 06:22 UTC
Update
We are working on further optimizing resources in order to gain more processing capability.
Posted May 06, 2025 - 04:29 UTC
Update
We have observed a significant increase in the backlog of pending tasks in Flexicapture Australia. As a result, you may experience temporary performance degradation when processing documents. We are actively monitoring the situation and will implement necessary measures to address the issue.
Posted May 06, 2025 - 02:29 UTC
Investigating
We have observed some issues in Flexicapture cloud AU. Currently analysis is in progress and we are analyzing the situation.