The infrastructure issue affecting ABBYY Vantage 3 US has been resolved following corrective actions completed by our cloud provider.
ABBYY has validated that platform services are operating normally, and we have monitored the environment to confirm stability. Processing performance has returned to expected levels, and the intermittent platform errors observed during the incident are no longer occurring.
We appreciate your patience while we worked with our cloud provider to restore service and apologize for the disruption this incident caused.
If you continue to experience issues that you believe are related to this incident, please contact ABBYY Support for assistance.
Posted Jul 04, 2026 - 19:03 UTC
Monitoring
Our cloud provider has completed the required remediation actions, and document processing performance in the Vantage 3 US region has returned to expected levels.
Transactions are now processing normally, and any remaining backlog is continuing to clear. ABBYY Engineering and Cloud Operations teams are monitoring the environment closely to confirm continued stability.
We will keep this incident in a monitoring state and provide another update if any additional issues are observed.
Posted Jul 04, 2026 - 16:33 UTC
Identified
We are currently investigating reports of delayed document processing in the Vantage 3 US region.
Some transactions may remain in a processing state longer than expected, and users may experience delays as documents move through the workflow or load in Manual Review.
We have identified that the delays are related to an unusual increase in processing load, which is exceeding the currently available resources.
Our Engineering and Cloud Operations teams are actively working to increase available capacity and restore normal processing performance. Customers may continue to experience delays while transactions are processed and the backlog is reduced.
We will provide another update as soon as additional progress has been made.