A fix is now available for an issue affecting Microsoft OAuth 2.0–based connections in FlexiCapture Cloud and on-premises environments, including IMAP, Microsoft Graph, and SharePoint import sources. Customers must apply the required updates to their FlexiCapture components to restore affected OAuth connections.
We sincerely apologize for the disruption and appreciate your patience while we complete the deployment and validation process. We will provide another update as work progresses.
Posted Aug 27, 2026 - 22:56 UTC
Identified
We are continuing work to resolve the issue affecting mailbox imports using OAuth authentication in FlexiCapture Cloud and on-premises environments.
The required update is currently being built and will undergo validation before being deployed across our Cloud environments. Updated installers for on-premises customers will follow the Cloud deployment.
As a temporary workaround, customers may use an alternative document import method where available. We will provide another update as the deployment progresses.
Posted Aug 27, 2026 - 17:12 UTC
Investigating
We are investigating an issue affecting mailbox imports in FlexiCapture Cloud and on-premises environments. Customers using OAuth authentication may be unable to import documents from configured mailboxes.
We have identified the cause and are preparing an emergency fix for FlexiCapture Cloud. FlexiCapture on-premises customers should create a support ticket for assistance with the required remediation.